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Ihave an officejet G55 HP all in one. I just changed both ink cartidges. It now will print and copy but not scan. After I print or copy or try to scan I get message " Scanner failure. Turn power off then on again. It is an annoince to have to turn printer on & off after every copy. Also I have another problem. When printer is printing It grabs the paper and mis-alighns and destorts the last three inches of copy. Regards; Jan Jones janjones1342@cox.net Phone: 619-429-5996

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  • janjones1342 Apr 23, 2010

    DID NOT SOLVE THE PROBLEM AND THE PAPER STILL GRABS AND PULLS TO ONE SIDE.

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Scanner failure issue

1. try to clean the power going through the printer by having a working power source providing power to the printer and do the following:
a. Turn the unit off.
b.Unplug the power cord from the unit.
c. Wait 30 seconds, and then re-connect the power cord to the unit.
d. Turn the unit on.

2. do a partial reset:
a. Unplug the power cord from the all-in-one. b.Press and hold Minus (- ) and 3

c. While still holding the buttons down, plug the power cord back in.

d. Release the buttons after the all-in-one starts up.

then

Make a test copy of any document by pressing the Start Copy (black or color) button.

  • If this copy is successful, the scanner mechanism is functioning correctly.
  • If the failure remains unsolved, you have to check with HP directly.

3. . try to clean the bulbs and mirrors, this issue may be caused by not enough power getting to the bulbs or an issue with the the electrical components in the board.

good luck!




Posted on Apr 23, 2010

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