Question about Tomtom ONE XL-S GPS

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Tried to install the free map update/upgrade(North America) on my new XL 335-S and now have no maps at all. The install showed an error and now when I try again, I am notified that there is not enough room in memory for the map download. The unit won't start (No Maps) but, when I try to get the map, it says the map is already there. What Gives? Roger

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  • 218 Answers

There is this problem with TomTom. Tom do not seem to overwrite the existing map file. So before trying to install the map, you need to delete the folder containing map. Once you have connected your TomTom to the computer, close the TomTom home window. Double click on my computer. You will see the TomTom hard drive as a drive (like you see the CD drive) double click on that . Once the folders of the TomTom hard drive opens, look for a folder named USA_Canada_and_Mexico_P. Right click on it. click properties. Check whether the size of this folder is approximately around 1.3 GB to 1.5 GB. This is just to make sure we have the correct folder. After confirming this is the map folder, copy this folder to your computer for back up purpose. Once you have it safely in your computer, delete this folder from the TomTom hardrive. Go back to TomTom home software. Use the map guarantee to update/Upgrade the new map. You will see this time around the installation completes without a problem.

Posted on Apr 23, 2010

  • user1235 Dec 02, 2010

    It works!! I removed the updated map from the unit, and unarchived original maps from this directory. At last it doesn't say "No map found" anymore...altho i dont know if I lost my free map upgrades...Thanks!!!

  • Anil Mani
    Anil Mani Dec 02, 2010

    I do not know what is the size of the latest map. The update basically works depending on the space available. When you try to update to a new map, and if there is not enough space on the Tom Tom hard disk, the update won't complete. Without a complete map file, system will not load. However, it will say the map is already there because there is a partial download of the new map. Unfortunately, there is no way of knowing the size of the latest map without fully downloading it and then finding it from the properties. I don't think you will loose your update. You can contact Tomtom customer service and sort out this. It beats me why they want to keep the bare minimum size for the drive. I love my Tom tom . But this stinginess in the drive capacity will really make me think, if and when I buy my next one.

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*
Does this help? Let us know. Thanks.

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