Question about HP Scanjet 8350 Flatbed Scanner

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The specified scanner could not be selected

I have a 8460, similiar to the 8350 and I get the error "The specified scanner could not be selected" from the HP Smart Document Scan software. But the HP utils can find the scanner. MS paint can scan. HP Smart Document Scan seems to be the only thing that can't see the scanner. Any suggestions?

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: HP 3970 scanner

I wish I knew, mine just started doing the same thing. I was looking to find a resolution to this when I found your post. I think it's time to get a new scanner...

Posted on Jan 27, 2008

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  • 1894 Answers

SOURCE: Problem with scanning both from the auto feeder and from scanner glass

this is what HP has to say

This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:

  • The product might make humming and buzzing sounds as the carriage moves around on the right or left side of the product while cleaning the ink cartridges. This is normal when a product is turned on, before and after printing, after a product has been on standby for some time, after replacing an ink cartridge, or in the middle of a large print job.
  • During a print job, the movement of rollers, gears, carriage, and paper (paper feed and ejection) creates some noise.
  • During a print job, if the product is printing in the fast or draft mode, the noise level might be higher than when using the best or normal mode.
  • At the end of the print job, a louder clicking noise occurs as the paper is pushed to the output tray.
  • At the end of a print job, a noise emanates from the left or right side of the product as the pens are capped. The product might try to do this a couple of times.
Abnormal noises are a symptom of a problem. The most accurate way to determine the origin of a noise is to isolate where it comes from and when it occurs. Use the following steps to try to isolate the noise issue. NOTE: Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear. Step one: Check for loose or broken parts
  1. Raise the cover of the product.
  1. Check inside for loose or broken parts.
  2. If there are broken parts, the product needs to be serviced.
  3. Step two: Make sure that accessories are installed correctly
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Remove the power cord from the back of the product and unplug the power cord from the power source.
  3. Check any accessories (duplexer, envelope feeder, automatic document feeder (ADF)) to make sure each is installed and seated correctly.
  4. Plug the power cord into the back of the product and plug the power cord back into the power source.
  5. Press the power button (c00636182.gif ) to turn on the product.
  6. If the noise still persists, remove each accessory one at a time to try to determine if the noise is associated with a single accessory or a combination.
  7. If the noise stops when a specific accessory is removed, that part might need to be replaced. If possible, exchange the accessory with a known good one or a new one to determine if the noise is associated with the accessory. NOTE: If the product is fully functional with the accessory in place, the noise might be normal.
  8. If the noise persists, proceed to the next step.
Step three: Check connection with computer Turn off the computer to determine if the computer is the source of the noise. If the noise persists, proceed to Step four. If the noise stops when the computer is turned off, try to isolate any issues with connectivity:
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord from the wall outlet and from the back of the product.
  4. Wait a couple of minutes to allow static to be discharged.
  5. Plug the power cord into the wall outlet and plug the power cord into the back of the product.
  6. Connect the product to a different USB port.
  7. Turn on the computer.
  8. Press the power button (c00636182.gif ) to turn on the product.
  9. If the noise persists, service the product.
Step four: Check for a paper jam Paper jams can prevent the internal components of the product from moving, which can create unusual noises.
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear access door.
  4. Remove any paper that is inside the product by pulling it out through the rear access door and then securely replace the rear access door.
    1. If a paper jam cannot be removed from the back of the product, raise the product cover, carefully remove the paper jam from the front of the product, and then lower the cover.
    NOTE: Remove any paper jam carefully as it is possible to damage the product when removing a jam from the front of the product.
    1. Reconnect the power cord to the back of the product.
    2. Reload the paper in the paper tray.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. Try to print. If a jam is cleared and the product prints, but the noise persists, proceed to the next step.
    5. Step five: Make sure that the carriage moves freely
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the product.

    1. Make sure that the ink cartridges are locked into the carriage and have not come loose. Also make sure that there are no obstructions under or around the carriage to prevent it from moving.
    2. Close the product cover and reconnect the power cord.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. If the noise persists, proceed to the next step.
    5. Step six: Plug the product into a wall outlet
    If the product is plugged into an uninterruptible power supply, that source might make a beeping or whistling noise.
    1. Unplug the power cord from any power strips or surge protectors.
    2. Plug the power cord directly into a wall outlet instead.
    3. Press the power button (c00636182.gif ) to turn on the product. If the noise persists, proceed to the next step. If the noise stops when plugged directly into a wall outlet, the power strip or surge protector might not be allowing sufficient voltage to reach the product and might need to be replaced.
    Step eight: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Comments by scrodamoon in premium

    Posted on Aug 05, 2008

    • 2 Answers

    SOURCE: Scanner Problem

    The Laserjet 3050/3052/3055/3390/3392 FULL software version 4.0 (27 Mar 2007) for Windows Vista. Check out HP's download page or click the following for the US & EU version: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1161389&prodNameId=114078
    0&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ma-38114-4


    This should fix all your problems

    Posted on Aug 27, 2008

    rakeshpramod
    • 234 Answers

    SOURCE: unable to scan

    Make sure you have microsoft word installed i you computer.
    But if you want to scan a document you can also scan it to HP Document Viewer.

    First open solution center/HP Director and try to scan from document> then in the optin which says where do you want to send the scanned image> click on the drop down and check to see yu have the option of word> if yes select the option of word and try to scan.

    If not Open HP Solution center/HP Director and go to settings> Scan settings> Scan to setup> Go to> Destination List> And click on Restore defaults and check to see if you have the option of word in the availabe list and front panel destination list> then click on apply ad ok and close all the windows and then try and check to see if you get the option of scan to word.

    Posted on Sep 24, 2008

    SOURCE: HP C6180 won't scan to word or document viewer etc etc

    HP Document Viewer problem HP Photosmart C3100 series it gives me a error

    Posted on Oct 20, 2008

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    2 Answers

    Which software to scan ?


    Down load the software for your windows 32 or 64 bit here:

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=1138373&

    You need the full package to use the scanner.

    To scan a picture or document, follow these steps: Step one: Load the item to scan You can scan from the scanner glass or from the ADF (Automatic Document Feeder) tray, if your product has one.
    1. Make sure that the product is connected to the computer.
    2. Turn the product on.
    3. Load the picture or document:
      • Scanner glass : Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.
      • ADF : Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. CAUTION: Do not load photos in the ADF. Use the scanner glass instead to prevent damage to photos.
    Step two: Scan the item
    1. Open HP Solution Center with one of the following methods:
      • Click Start , click All Programs , click the HP folder, and then click HP Solution Center
      • Double-click the HP Solution Center icon (c01810967.gif ) on your desktop.
    2. If you have more than one HP device installed, click the tab or icon for the product that you are using to scan.
    3. Use one of the following methods to start the scan:
      • For photos or artwork : Click the on-screen Scan Picture "button" in HP Solution Center.
      • For a text document with or without graphics : Click the on-screen Scan Document "button" in HP Solution Center.
      A screen displays to prompt for scan settings. If a settings screen does not display before the scan starts, a preference was set to bypass the prompt. To adjust settings, follow these steps to turn the prompt back on:
      1. Cancel the scan, return to the home screen of HP Solution Center, and then click the Settings option.
      2. For the HP Solution Center "button" that you are using ("Scan Picture" or "Scan Document"), set the option to prompt for settings each time you scan, and then click OK .
      3. Start the scan again.
    4. Read through the various options for the scan settings. Make selections for at least the following items:
      • Scan to: Select your scan destination from the drop-down list.
      • File Type: Select the file type from the drop-down list.
      • ...Save Options...: (available only for certain "Scan to" destinations): For example, if you are saving to a file, click this option to select your Save Location .
      • Show preview...: Select this check box if you want to see a preview before the actual scan.
      c01940398.gifImportant : HP Solution Center software versions vary, depending on the age of your product, and whether you installed updated software after the initial setup. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center.
    5. Click Scan . The preview screen might display, if you selected an option to show a preview. Use the options on the preview screen to make any desired adjustments before you complete the scan.
    After the scan completes, it goes to the destination that you specified in the settings. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Using the scan button on your printer HP recommends that you first get comfortable with using the "Scan Picture" and "Scan Document" on-screen "buttons" in HP Solution Center as explained in the previous steps. By doing this, you determine the scan settings that you use most often, and then you can more easily set up the scan button on your printer. c01940398.gifImportant: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview for each scan. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer. To get started, click Settings , click Scan Settings , click Button Settings , and then click the tab for Front Panel Scan Buttons . Read through the options, and then create the settings that you want.

    Mar 03, 2011 | HP Officejet 4355 All-In-One InkJet...

    1 Answer

    I can not scan on hp 2610 all in one?


    lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common
    or
    the drivers for the scanner might have been corrupted
    you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
    click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options plus you can troubleshoot
    hope this helps

    Jan 27, 2011 | HP Photosmart 2610 All-In-One InkJet...

    1 Answer

    My hp psc will not scan an object everything else seems to work how do i fix it


    Double Click on HP Solution Center icon to open. The HP icon will be on your desktop or in your start menu. It is the icon that materializes after you use the CD to install your HP scanner or multifunction printer. (It may appear slightly different depending on the model and type of HP scanner or printer).
    Place the document or photo on the glass platen in the proper corner. There is an arrow that illustrates proper placement in HP scanners and printers.
    Click the settings button on the bottom of the HP Solution center screen. It appears as a wrench. This will assist in setting up your scanner or all-in-one HP printer to scan at the touch of a button. Follow the on-screen prompts for photos and documents. Then, scan by clicking the Scan Picture or Scan Document button as appropriate.
    Select the proper choice once you scan, such as save to file (specify where) or email (You also can set up a folder ahead of time so you know where to find the document or photos once they are scanned). Often times the computer will create a default my scans folder and organize them by saving them by date and month scan.
    Click scan and then wait for box to appear. You will see the document or photo being saved and the blue bar will display progress in the HP screen.
    Save the file if the HP software has not already done this for you. Put it in a folder you create and give it a name you will remember.
    Then click "Save"to finalize it. The document should be in the folder that you designated.
    Repeat the process for multiple pages. Keep the HP Solution Center screen open until your scans are finished.

    Mar 09, 2010 | HP PSC 2210 All-In-One InkJet Printer

    1 Answer

    How do i use my scanner


    If you have loaded the software for the printer/scanner.
    Go to your HP director Icon and start this program.
    you should see your Scanner / printer listed under Select device.

    You can place a document/picture in the document feeder on top.
    OR you can place the document / picture directly on the glass.
    (Lift the hinged lid to reveal the scanner glass)
    Don't worry the document feeder uses a different scan wand.
    Now document / picture in place select the Scan document or Scan picture icon from the HP director. Depending on which type of document you have placed in / on the scanner.

    Scanner should warm up then scan presenting you with a preview image. From here you can decide what and where to go.

    You are not limited to just the HP director.
    Other applications can use the twain source to activate your scanner software. This will transfer the scan to your application.
    Irfanview is a prime example. Image viewer that will let you "Acquire" and image from you scanner. Be sure to select the twain source.

    Good luck!


    Nov 10, 2009 | HP OfficeJet J4580 All-In-One Laser...

    1 Answer

    Letter size document scans as legal size document


    This is software setting issue. Just check your settings, if a 'default' button is available in the software, press it and then select your required settings. Some softwares dont accept the new settings unless the 'default' is pressed.
    S. Mohan

    Oct 15, 2009 | HP Office Equipment & Supplies

    1 Answer

    Hp scanjet G2410 not sending email documents to outlook express


    scan using Scanner and Camera Wizard

    1.From "My Computer" right click the appropriate Brother FAX, MFC or DCP machine.
    2.Select Get picture using Scanner Wizard.

    3.Click "Next" at the welcome screen.

    4.Select the save options that you require and click "Next".

    5.The Wizard will now start to scan using the settings you specified.

    6. Select the "Nothing. I'm finished working with these pictures" and click "Next".
    The images will then be saved to the the location that you specified in step 4.

    later you can attach the scanned file to your outlook express.

    Sep 03, 2009 | HP Scanjet 4470c Flatbed Scanner

    2 Answers

    How do I scan a document into a pdf and send by email


    hi,
    HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
    237c944.jpg

    http://www.hp.com/printer/prob676ijt65/solution

    astrtr21

    Aug 12, 2009 | HP Officejet 5610 All-In-One InkJet...

    1 Answer

    Problem scanning multi page document


    You do not say which software you are using but if you can afford PixEdit you can save to multipage tiff, Pdfs and so on. Also combine singlepage and mulitpage documents to one mulitpage and vice verca.

    May 05, 2009 | HP Scanjet 8350 Flatbed Scanner

    3 Answers

    I purchased a HP LaserJet 3050


    The instruction to use scanner in HP Laserjet 3050

    Click Start, click All Programs or Programs, and then click HP. Click HP LaserJet
    3050/3052/3055/3090 all-in-one, and then click Scan.

    Click Setup.

    Select Change the destinations that show up on the all-in-one control panel when I press
    the Scan To button, and click Next.

    Select Allow me to scan by pressing the Scan To button on the all-in-one....
    Move the destinations from the PC window to the All-in-one window.

    Click Update. See the online User Guide for complete information


    Source : Manual for HP Laserjet 3050

    Thanks for using Fixya


    SAM ANDERSON


    Sep 11, 2008 | HP LaserJet 3050 All-In-One Printer

    1 Answer

    Scanner


    Reinstall you software for the scanner .
    http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1849438&taskId=135&prodTypeId=15179&pro

    Jul 23, 2008 | HP Scanjet G3010 Flatbed Scanner

    Not finding what you are looking for?
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