Question about HP Officejet 4215v All-in-One Printer

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Printer works but scanner does not how do i install

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  • HP Master
  • 5,124 Answers

First, make sure you have the full-featured software installed (for older OS versions) - see here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=351112&

Second - how is the printer connected to the computer? If you are using a USB cable, try a new USB cable and try connecting to a different port. If you have a USB hub or print server connected between the printer and the computer, try a direct connection. Scanners require bi-directional communication and are more sensitive to data loss issues than the basic printer features.

I hope this helps.

Cindy Wells

Posted on Apr 22, 2010

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1 Answer

How do I install the scanner. I installed the printer, it works but the scanner and fax did not.


You need to install the drivers for the scanner and fax. They are separate installs. They should be on the CD that came with the printer. You can get them from Cannon's web site too.

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Why the scanner is not working?


need to re install scanner driver you can install its driver separt to the printer

Dec 02, 2014 | Office Equipment & Supplies

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I installed a printer on my PC and the scanner does not work. Should i install the scanner aswell?


Do you have the combo printer that comes with scanner and printer in one machine? If you do, then one installation should work the device as the computer will recognize it as one. If that's what you have, and the scanner still doesn't work, return the machine and ask for a new one.
If you have separate scanner and printer machines, then you should have two installation discs as each should have its own. You will need to install the scanner if this is the case.
Hope this helps.

Aug 30, 2011 | Office Equipment & Supplies

1 Answer

I WANT TO USE THE SCANNER BUT, I DON'T NOW HOW, It go to the printer all the time, could you please help me ? I have the EPSOM STYLUS BX300F PROFESSIONAL, PRINTER,SCANNER,FAX,PHOTOCOPIER.


Basically, you can use the scanner in two ways. Please open the scanner cover and place the document or image you want to scan face down.

1. Press the SCAN button (color button = color scanning, black button = monochrome scanning). then your scanner will scan the document or image in the scanner tray.

2. Go to the scanner program installed in your computer when you installed the printer. Open it and then click the command button SCAN.

Note: Make sure that you installed the Scanner software when you installed the printer. Without the software, your scanner will not work. Please reinstall the printer including the scanner software.

Feb 06, 2010 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Scanner says I need to install software


To make your scanner work use HP image Zone (included in your install cd or downloadable from hp's website)
Hope this helps

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After running full system recovery I tried to reinstall my printer and scanner. I reinstalled my printer (HP Deskjet 870ces). Then tried to reinstall HP Scanjet 5100c on a machine running Windows XP Pro....


Some time printers and scanners conflict. Try this, uninstall both printer and the scanner, then install the scanner first and try it to see if it works. Then install your printer. If it doesn't work let me know I'll walk you through. Good luck :)

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1 Answer

Able to print, but scanner not installing


Hi , its one package it should be work else i think you should remove the data wire from Laser part then put it again correctly ..


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1 Answer

Scanner hp 5610 not working


Scanners come with scanning software. This software must be installed for the scanner to work. I would install the scanning software, and try scanning again.

Feb 02, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Scaner is not working of hp3055 color laserjet printer


Step 1:. Check Hardware Driver Installed Properly
- My Computer-Properties-Hardware-Device Manager
- If Yellow mark in printer and Scanner field, the Printer
driver not installed properly.
- So reinstall Printer Software

Step 2: If Scanner Option only not working,
- Go to Scanner Settings(Start-Programs.....)
- Choose Correct Scanner Name.
Or
- Press the Scanner button in hp 3055
- If Hardware driver was installed correctly, its automatically
deduct on your PC



Jul 02, 2008 | HP Color LaserJet 2600n Printer

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