Question about Bose SoundDock® (Black) Docking Station for Apple iPod

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My remote doesn't work. I put in a new battery; still doesn't work. Bought a new one from Bose.com, new one doesn't work. Am I doing something wrong? Do I need to reprogram or reset the Sounddock?

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Had the same problem. I resolved it by removing my iPod from the dock and unplugging the SoundDock. I waited a few seconds and plugged the SoundDock back in. I then placed my iPod back into the dock.


I played a song and tried to use the right/skip button to skip to the next song. At first it didn't work. Then, I held the right button down for a few seconds. After that, all buttons worked just fine.


I hope this works for you. In case it doesn't, here is what the user manual says:


• Remove your iPod from the dock, wait five seconds, then firmly reseat the iPod in the dock.
• Try the remote from a different location. If it works there, check for interference from bright room lights or sunlight. Wipe off the small lens on the front end of the remote with a clean, dry cloth.


• Make sure there is a clear pathway between the remote lens and your SoundDock system.


• Remove and reinsert the battery as shown on page 6.


• Replace the remote control battery as shown on page 6.

Posted on May 25, 2010

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