Question about HP Photosmart 3310 Printer

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When I try to scan a picture an error message pops up that says: refer to device documentation to troubleshoot. What does this mean and how do I fix it? I have a HP Photosmart 3310 All-in-one printer. I want to be able to scan the picture onto my computer to photo shop it.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: photosmart 3210 won't scan

I scanned through the computer (versus the on-printer control panel) and it worked fine. I.e. go to HP Image Zone software on the computer and select scan. It worked fine.

Posted on Oct 02, 2007

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SOURCE: Error HP Photosmart 3310. No strart print, no scanning...

I have a Photosmart C6180 all in one and get an error message 0xc18a0101 Ink System has failed. Unable to copy, receive faxes or print. Refer to printer documentation. Error: 0xc18a101.

I put new cartridges in and tried to recalibrate as mentioned by someone on the board. Can anyone help, please?

Posted on Feb 20, 2008

  • 1 Answer

SOURCE: HP Photosmart 3210 Printer will not scan any

I had the same problem and this is what I did to fix it.

Go to control panel
choose printers
look to left and find scanners and cameras
click scanner
a pop up should direct you to scanning options and will lead your scanner to scan the item


hope this helps

Posted on May 11, 2009

buffalonyman
  • 1865 Answers

SOURCE: HP Photosmart 3310 All in One - just failed

Go to the following link to get support for your printer

http://h10025.www1.hp.com/ewfrf/wc/product?product=439491&lc=en&cc=us&dlc=en&lang=en&cc=us

Posted on Nov 05, 2009

Testimonial: "Straightforward answer & appropriate link!"

  • 5 Answers

SOURCE: When trying to scan to my HP J4580 Officejet J4580

this means the printer has not been configured to the computer,,
1st check the connection of the printer and the computer,,
then check if all the software like the basic print and scan drivers, hp solution center and the hp imaging device function had been installed or not,,
if all the above things had been checked then
open hp solution center,,
click settings,,
go to scan settings,,
select scan to set up.....,,
you will get two columns there,,
the left will be for the solution center and the right one will be for the printer,,
you will see two arrows in between the columns,,
populate the entries on the printer that is on the right column using the arrowes,,
once done click update device,,
then close the olution center and restart the printer,,
then check it will work................

Posted on Feb 16, 2010

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I don't have a solution, but I too have the identical problem - here's hoping someone out there can fix this problem. H.P. don't seem to have a fix, spent nearly two hours to their help desk, and had to give up in the end as it was way past knock off time!

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Hi I will be glad to assist you in this issue. here is the libk that will fix the issue:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00897542&cc=us&lc=en&dlc=en&product=391153

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&cc=us&lc=en&dlc=en&product=391153

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I try to scan a picture and I get meesage refer


Just try pressing copy see what happens.
Make sure you havbe a direct connection no network involved
At which place are you reading this message at the computer or at the printer
Since you are not clear I have to ask these boggus questions

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