Laptop keeps shutting down unexpectedly and randomly
My Aspire 5630 laptop keeps shutting down unexpectedly. When I try to start it normally, sometimes the desktop will load, then it will shut down. Sometimes it will shut down right when the black screen with the Windows icon comes up.
I called customer support and they had me do a wipe of my computer - a system reset. That worked and I was able to successfully use the computer for a little while, then it shut down and I started having the same problems all over again.
The weird thing is I can access everything in safe mode - if I start Safe Mode with Networking I can access the internet and my files. No sound though, of course.
So any ideas as to why my computer keeps shutting down on me? I think it could be a battery issue, but I am not sure. Thanks for your help.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It sounds like someone has suggested that overheating may have caused the random shutdowns (which is quite plausible). There are a few tools that can diagnose what is happening:
Temperature: I use SpeedFan (http://www.filehippo.com/download_speedfan/) to discover the temperature of my cpu. My Acer 5630 is usually doing 50 to 60 degrees. Anything higher than that could cause the random shutdowns (I've seen it happen on other laptops). If you download this program, don't muck around with the settings (as it would advise you not to anyway), just look at the temperature readings (eg. core 1 core 2)
Treatment of overheating would be to find the offending software and manage it or remove it. If it is not software at fault, then it may be that there is too much dust covering the ventilation (Your acer may be old and you may hear your fan increasing speed and the performance struggle sometimes). I opened up my one and found dust build up from the radiator all the way to the fan! (it was like around 1cm thick in some places, i wish i took a picture)
Another reason for random shutdowns is the integrity of the power switch or the lid sensor. My computer got rained on once and randomly shut down. It took a while of cleaning it with Circuit board cleaner from Repco (I had to open the panel that covered the power button and spray it). It got better everytime I cleaned it and now it reliably stays on (actually it randomly turns on now haha)
have you tried configuring the BIOS to its default setting or setting it to its optimized default. and then restart. if still doesn't work out change the CMOS battery. if you need driver try this website