Question about HP Laserjet M2727nf Multifunction Printer

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What would cause a HP M2727 to show repeated power failures when trying to receive a fax? The fax card and formatter are new.

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Please quote the exact error that you receive in order to provide the solution.

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Posted on Apr 22, 2010

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HP Laserjet M2727nf Mfp Printer Scanner Error 8

The HP M2727 has a known issue with the scanner error 8 and bad formatters. HP has extended the warranties on this product. I suggest you contact them directly and they will most likely exchange the unit.

Nov 08, 2011 | HP Laserjet M2727nf Multifunction Printer

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Fax machine not working on HP LaserJet M2727 nf

> Incoming & out going both are not working?> Check line is OK?> Remove left side cover
> Replace Fax card,P.No CB534-60117> Replace Formatter PCA P.No.CC370-60001 > Most of the cases found Fax card failure. see the snap shot of fax card.


Oct 13, 2011 | HP Laserjet M2727nf Multifunction Printer

1 Answer

My name is Rob and our printer will not receive a fax... we have the HP LaserJet M2727 mf

Are you sure that the fax number is correct.
Dial the fax with your phone. You should hear the fax noise when it connects. If it just keeps ringing the phone number could be incorrect.
On the printer operator panel you should see a message that says "incoming fax".
You should also call the phone company and ask them to test the line.
As long as you can send faxes you know that the phone line is good and the wall jack is good.
It is possible that the fax card on the formatter is bad.
See if that helps you.

Apr 12, 2011 | HP Laserjet M2727nf Multifunction Printer

1 Answer

Want receive or send faxes

This is the link of the manual of HP M2727, in the manual page 118-127 you can find the procedure of send and receive fax.
Hope it helps,
Do rate the solution if helps

Dec 13, 2010 | HP Laserjet M2727nf Multifunction Printer

2 Answers

My HP M2727nfs prints blank pages. Even demo page / reports are blank. NO errors on display. Paper gets warm, so fuser works. New cartridge doesn't help. Neither cold reset. What can this be?

This is a problem with either the formatter board or the dc controller, try doing an nv ram ( turn off the printer and hold down the right arrow and the cancel button, turn the printer back on and continue holding until you see permanent storage init). If this doesn't work call hp tech support 1800 334 5144 and ask for a case number. This printer has a service note which will cover the formatter for 2 years.

Sep 14, 2010 | HP Laserjet M2727nf Multifunction Printer

1 Answer

Hp M2727 goes into low power sleep mode and can only recover by cycling power

This is a problem with the formatter board, try doing an nv ram ( turn off the printer and hold down the right arrow and the cancel button, turn the printer back on and continue holding until you see permanent storage init). If this doesn't work call hp tech support 1800 334 5144 and ask for a case number. This printer has a service note which will cover the formatter for 2 years. Al

Jun 30, 2010 | HP Laserjet M2727nf Multifunction Printer

1 Answer

I have a HP laserjet 4015 and it shows a 49ff04 error.

Thank you for contacting FixYa with your printer inquiry.

The LJ4015 Series printers are the latest upgrade of HP's most reliable LJ4000 series printer. . 49.xx errors are usually firmware, formatter, or sometimes print-job related.

The first step in troubleshooting this error is to isolate the printer from any computer source - disconnect from any I/O ports, Network/USB etc... Power cycle the printer. Does the error still report? If NO then an application may be causing the error, try to isolate the file causing the problem. Clear any pending print jobs. If YES then Firmware/Formatter most are the problem. The newest firmware is version 04.046.2A released in early September.

Critical Firmware Error.

Causes are invalid print commands, corrupt data, invalid operations or even a bad formatter.Power cycle the printer. Press STOP to clear the print job from memory.

Power cycle again. Try printing something from a different software program. If it works, print the job that failed before. If it still fails, repeat the power cycling again and then print something using the failing program but a different file. If it works the file that failed before is corrupt.

If it fails no matter what you print, your printer has a hardware problem and would suggest going to HP for warranty. Try updating the firmware.

Formatter issue. I would attempt a cold reset if that doesn't resolve it then you are going to have to replace the formatter.

How to cold reset a P4015

Turn the machine off (Remove the Jet Direct Card - Retains IP Address)

  1. Turn the Machine on.
  2. Press and Hold The OK button until the memory stops counting and all 3 lights are lit up.
  3. Arrow up to cold reset then hit OK to start the reset.

If the machine still comes back to the 49 error after the reset the formatter will need to be replaced. Formatter Part Number - CB438-67901 for HP LaserJet P4015x (HP CB511A)

Hope this helps. Please keep us updated and remember to rate this answer.


Jun 17, 2010 | HP Laserjet P4015x Printer

1 Answer

Th edisplay is off

This is known as a formatter failure

Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

If you are within a 2 year period of the original purchase date contact hp in order for them to create a case under a service note for the formatter failure and so that you can contact an authorized support provider and have the printer serviced.


Sep 24, 2009 | HP Laserjet M2727nf Multifunction Printer

1 Answer

Fax sending problem - error code 81

Greetings John,
This error is for 81 Z no user profile for pre-process.81 error indicates that a temporary error has occured while testing. If cycling the power does not solve the problem you should replace the formatter board.
Also It could be a problem with the power supply or DC controller. There may fluctuating power issues with the formatter. Also did you replace the network card after replacing the formatter or did you use the same network card that was replaced before the formatter was replaced. It may be the new network card may have been damaged by the old formatter and gives the same problem now, and using the damaged network card may have messed up the formatter again. To test this replace both formatter and network card together.


May 01, 2009 | HP COLOR LASERJET CM3530FS UP TO 31/30PPM...

1 Answer

HP m2727 all in one machine SOMETIMES won't receive faxes

HPM2727mfp - Printer Freezes or Randomly Restarts

The popular school of though is that the Formatter (CC370-60001) board causes the printer "to Freeze","Hang"or "Restart". I have repaired many of these printers, for this very problem by replacing this board. It may be possible to "bake" the board in an oven. The solder joints on these boards being the most likely cause. I do not recommend the easy bake oven repair.

It may be possible to have this printer repaired under an HP Extended Warranty Thru Mar 23, 2010

Please contact your local Hewlett Packard Repair Center.


I hope this has been of assistance.

Mar 20, 2009 | HP M2727NF Laserjet Printer

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