Question about Tomtom ONE GPS Receiver

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Tomtom one touch screen not working properly

The tomtom turns on fine....but when you try to touch a letter or number it jumps to a different letter or number , we tried resetting it but still having the same problem and the unit is fully please!!

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  • Depotmgr99 Jul 02, 2008

    TomTom one xl touch screen does not work, jumps to other #s or letters or does not work at all

  • Anonymous Jul 12, 2008

    Same here....wont work at all

  • Anonymous Jul 19, 2008

    touch screen of tom tom stoped working after 1 month. i bought it from wall mart and now it does not work properly, click on one button and some other button getts selcted and then takes some where else. it sucks.

  • Anonymous Aug 05, 2008

    same here letters dont match touch screen

  • Arbien Oct 10, 2008

    Same problem, Touchscreen 'sees' which softkey is depressed incorrectly. It is worse when the unit is cold. Leave it on for an hour and it works much better. (Not much use as a solution). In the case of my unit the problem is most severe to the top right hand side of the screen.

  • Timborooni Oct 12, 2008

    Same here, touch anywhere and it works somewhere else! AHHHH

  • brad2107 Oct 12, 2008

    the number or buttons dont work when they are pressed it just keeps pushing other ones instead

  • john kershaw Oct 31, 2008

    same here. jumps to any other place than where you touch.

  • crimson112 Nov 17, 2008

    We have the same problem with our tom tom one 3rd generation-it's like the touch screen is off on the right side of the screen, when you try to push a number or letter, or anything on that side, it enters the character to the left of it. Is there any way to reset this?

  • GSweeney Jan 16, 2009

    Yep, similar fault here..

    720 (UK/Europe) - randomly selects items at the top right by itself. Major problem - it eventually taps through to a police station, and dials it on my mobile! ARGH!!

  • orner Feb 04, 2009

    same problem here, when i hook it up to the computer, it ask do you want to connect to computer, i press "' yes' but no lights up !!!

  • 9200sv Feb 13, 2009

    I just want to know if anyone aout there got a solution for this problem??

    Best regards


  • Anonymous Mar 18, 2009

    720 (TMC) - randomly selects items at the top right by itself. Major problem - it eventually taps through to a police station. Turning it on and off during driving does not help. Only when I dock the device.

  • vital_redbri May 04, 2009

    the tomtom turns on fine....but when you try to touch a letter or number it jumps to a different letter or number , we tried resetting it but still having the same problem and the unit is fully please!!

  • 69paul69 May 21, 2009

    My TomTom One is just over a year old and it has started playing up. The touch screen is seems not to work, you try to select an icon or to tap in an address and it screen 'jumps' around selecting numbers and letters at random. I have tried upgrading the firmware from the TomTom website, I have rest the machine countless times with no sucess. can anybody suggest a solution?





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To get it working again, I used the option to change settings and turn the screen 180 degrees. After that at least you can use the buttons again. I have no answer yet for the adjustment trick, but a new touchscreen is not the answer. It may have something to do with buying charts ready on disk, most people do not know if the map they order is the proper one for the model. This can be checked with tomtom home. Once you have turned the screen 180 degrees, you have a better look on where to push to make it work.

Oce I have a better solution, be sure I'll post it.

Posted on May 24, 2010

  • luis_dealmei
    luis_dealmei Oct 30, 2012

    What settings did you change and how did you turn it 180 degrees ? After a long time my machine began to respond erractically.


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We can help solve this problem, we have touch screens for replacement


Posted on Jan 13, 2010


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Posted on Jan 02, 2017


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SOURCE: tomtom one touch screen not working properly

Sounds like the calibration has gone on your touchscreen. Unfortunately there is no fix for the tt like you can with Magellan and garmin.

Posted on May 12, 2009

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