Question about Dell PowerEdge 2900 (becwdk1_2) Dual Core Intel Xeon 5110, 4MB Cache, 1.60GHz, 1066MHz FSB 80GB/2000... Server

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Dell PowerEdge 2900...USB Keyboard and USB mouse stop working after opening applications. Seems like it dumps drivers for USB controllers. I've tryed a 2.0 hub..I've switch USB ports, switched to new keyboards and mice and it still does it. Have to reboot server and then switch USB ports and still every few days I loose them again. Running MS Windows Server 2003 R2 with service pack 2...... Any ideas

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Is it possible this is where the problem started? When updating the controller...

http://support.microsoft.com/kb/906690

I was going to suggest opening event viewer either through Administrative Tools or bye typing eventvwr in the Run dialogue box. You will see one column on the left and one on the right. The one on the right shows errors and performed operations alike, when you click on an area in the left column.

You'll see an "Event" tab if you scroll to the right after clicking on "System" in the left. Any red Xs mean error. Double click or right click & select "Properties" to read the error. Highlight and type Ctrl+C to copy the text in the Description area and search Google for an answer, careful where you click, reading the address for the location of the site, looking primarily for the support.microsoft.com website for solutions.

Go to the keyboard & mouse manufacturer's website and download any new drivers. You might also find legitimate drivers on the Dell site for the Host controller, USB controller & mouse/keyboard. Make sure they're for your system/model/components. Reboot if asked and allow divers to install.

My vote...

You can then/also try uninstalling the Keyboard & mouse drivers and rebooting to safe mode, then uninstall the Controllers themselves. Reinstall on reboot to normal Windows and try using only certified drivers... or drivers that came with the mouse/keyboard or that you downloaded as instructed earlier.

Uninstalling and then reinstalling iIMHO is the best method rather than updating. Sometimes drivers overwrite and become corrupt.

Try to only stick with microsoft & Dell (your manufacturer) for driver updates. Programs that connect to sites and download new drivers for your system often install incorrect updates. Even if your system has a say, Toshiba AB-01234-YX, the driver for the component might not be written the exact same way Dell/the computer manufacturer has written it. You also do not know the programmer and cannot honestly say you can trust them when installing and asked "are you sure" if it is not digitally signed.

HTH.

Posted on Apr 23, 2010

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