Question about Lexmark X6170 All-In-One InkJet Printer

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Problem with alignment page

After replacing the ink cartridges, the message says, "problem with alignment page--remove tape or follow troubleshooting"

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

APremkumar
  • 564 Answers

SOURCE: X2480 unable to bypass print/scan of alignment page

To solve the printing problem..


# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer. 


Hope this help. Please Rate My Response! Thanks! 
PREM

Posted on Mar 23, 2009

DLBurkhart
  • 210 Answers

SOURCE: Color cartridge stopped working.

Try cleaning the contacts on both the ink cartridge and the carriage with a cotton swab dipped in alcohol. If that does not work, the nozzles on the color ink cartridge may be clogged with dry ink.

There is a nozzle cleaning utility in the Lexmark Solutions Center. Use that to clean the nozzles of your ink cartridges. The Lexmark Solutions Center is installed on your computer. You can find it in the Windows Start Menu under "All Programs" in a folder marked "Lexmark".

If your printer has been sitting without use for more than a few weeks, the nozzles may be too clogged with dry ink to clean by conventional means.

It nothing works, replace the color ink cartridge.

Posted on Jul 30, 2009

  • 4 Answers

SOURCE: printer wont use black ink cartridge

Make sure the ink is full.

Also remember to remove the tape.

Use correct cartridges and install them properly.

Posted on Oct 16, 2009

don_farr
  • 1011 Answers

SOURCE: alignment issues put in new ink cartridge

I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

Posted on Mar 09, 2010

printmastert
  • 3344 Answers

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    SOURCE: i have lexmark x6170 and error message says remove

    Hi. The cartridges may not be seated properly or just needs cleaning. Remove the cartridges from the printer. Close the cover. Grab a damp paper towel and place it on the table. Set the cartridge on it with the nozzles facing down. Draw about 2-3 lines in one direction to wipe clean the nozzles. Do the same to the other cartridge. Unplug the printer from the power source for about 10-15 seconds before you plug it back in. When the printer's ready, reload the cartridges. Let it print the alignment page. Hope this fixes the problem.

    Posted on Mar 19, 2010

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    My printer is telling me to "press enter to align the cartridge". i did that but, nothing is happening. HELP!


    Solution There are several reasons why the HP All-in-One may fail to align the cartridges. The most common reason is an ink cartridge that has one of the following problems:
    • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
    • The paper has already been printed on or is colored paper.
    • Protective tape on a new ink cartridge has not been removed.
    • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
    • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
    • The ink cartridge is defective.
    Follow the steps below to resolve the problem Step one: Examine the paper the alignment page was printed on The alignment page must be printed on clean plain paper of either letter or A4-size and that has a brightness level (as printed on the paper package) of at least 85. Colored papers or paper that already has printing on it will cause the alignment to fail. Back to top Step two: Does the alignment page print correctly For the HP PSC 900 series, if the page ejects immediately or a Paper mismatch or Paper too narrow message is displayed, the 4 x 6 paper tray selector located on the paper output tray is pushed forward. Move the selector all the way toward the front of the product. Look at the alignment pages that the product printed. Compare the alignment page to those that are included in the "Examples of alignment pages" section in this document. If any of the colors or the black is missing from your alignment page, a cartridge-related problem exists. Click here for information about troubleshooting ink- and cartridge-related problems (buu02176) (in English). Back to top Step three: Perform an print cartridge cleaning procedure The product can perform an print cartridge cleaning procedure even after the alignment message has displayed. Follow these steps to perform an print cartridge cleaning procedure at the front panel:
    1. On the front panel, press the Menu or Setup button (depending on the model).
    2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press the OK or Enter button (depending on the model).
    3. The Clean Print Cartridges message should display on the front panel. Press Enter or OK to begin the cartridge cleaning process.
    A page will be printed during the cleaning process with all of the colors on it. If any of the colors (including black) are missing, faded, or streaked on the alignment page, there is a ink cartridge problem. Back to top Step four: Try to align the page again HP products have two methods for aligning the ink cartridges, fully-automatic and semi-automatic. The steps are different for each type. Refer to the information below to determine which alignment method your product uses. Automatic cartridge alignment Perform the following steps to align the ink cartridges:
    1. Disconnect the power cord from the unit, wait five seconds, and then plug it back in. This will reinitialize the unit.
    2. Print another alignment test page. If the Press Enter to align message is not currently on the front panel display, complete the following steps to print an alignment page:
      1. Press Setup or Menu on the front panel (depending on the model).
      2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press Enter or OK (depending on the model).
      3. Press the right arrow button (>) until Align Print Cartridges is displayed, and then press Enter or OK (depending on the model).
    3. To determine if the automatic alignment is functioning correctly, look into the output tray as the alignment page is printing; a blue light should be visible periodically on the page as the cartridges move back and forth. If this light is not visible, the product will not be able to align the cartridges and will require service. Service the product.
    4. If the blue light is visible and the alignment pages are printing correctly, but the alignment pages still fails, there still may be a hardware problem with the unit.

    Aug 11, 2011 | HP OfficeJet 6110 All-In-One InkJet...

    1 Answer

    Printer cartridge allignment fails repeatedly


    'Printer alignment failed' Error Message Displays on the Product

    Try aligning the printer again and put the alignment page on the top of the scanner bed printer will align itself make sure the printouts are facing down

    'Printer alignment failed' Error Message Displays on the Product

    A "Printer alignment failed " error message displays on the product
    Follow these steps in the order presented until you resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
    Step one: Load the correct type of paper
    Colored, photo, or used paper can cause the alignment to fail.

    1.
    Remove all the paper from the tray.
    2.
    Load unused, plain white, letter, or A4-sized paper with a brightness level of at least 85 into the tray.

    NOTE: Look for the brightness level on the paper packaging.

    Step two: Align the All-in-One

    1.
    Press the Setup button ( ).
    2.
    Press the Down Arrow ( ) to select Tools , and then press OK .
    3.
    Press the Down Arrow to select Align Print Cartridges and then press OK . The product calibrates, aligns the printhead, and then prints an alignment page.
    4.
    Click OK to continue.
    5.
    Recycle or discard the alignment page.

    *
    If these steps resolved the issue , there is no need to continue troubleshooting.
    *
    If the issue persists , see the next step.

    Step three: Check the ink levels
    Empty or nearly empty cartridges might cause alignment failures. Follow these steps in the order presented to check the ink levels in the cartridges.

    1.
    Open HP Solution Center.
    *
    Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
    *
    Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
    HP Solution Center opens in a new window.
    2.
    Click Settings ( ).
    3.
    In the Print Settings area, click Printer Toolbox . The printer Toolbox opens.
    4.
    Click the Estimated Ink Level tab. The estimated ink levels display in a new window.
    Figure 1: Estimated Ink Level window
    Illustration of Estimated Ink Level graphic
    *
    If either of the cartridges is empty or low on ink, continue to the next step.
    *
    If the ink levels in the cartridges are sufficient, skip to Step five: Clean the cartridges .

    Step four: Replace the cartridges
    Follow these steps to replace any cartridges that are empty or low on ink.

    1.
    Press the Power button ( ) to turn on the product.

    CAUTION: If the product is off when you open the cartridge door to access the cartridges, the product does not release the cartridges for changing. You might damage the product if the cartridges are not in the dock when you try to remove them.
    2.
    Open the cartridge door.
    Figure 2: Open the cartridge door
    Illustration of opening the cartridge door
    3.
    Wait until the print carriage is idle and silent, and then lightly press down on a cartridge to release it.

    NOTE: To replace the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 3: Press down on the cartridge to release it
    Illustration of pressing down on cartridge to release it.
    4.
    Pull the print cartridge toward you out of its slot.

    NOTE: The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used cartridges free of charge. For more information, go to the HP Eco Solutions Web page .
    5.
    Remove the new cartridge from its packaging.
    Figure 4: Remove the cartridge from packaging
    Illustration of removing new cartridge from
    6.
    Use the pull tab to gently remove the protective plastic tape from the cartridge.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 5: Remove the protective tape
    Illustration of removing the protective plastic tape from the cartridge
    7.
    Slide the new cartridge forward into the empty slot, and then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    Figure 6: Install the new cartridge
    Illustration of sliding new cartridge into the slot
    8.
    Close the cartridge door.
    Figure 7: Close the cartridge door
    Illustration of closing the cartridge door
    9.
    Try the alignment again.

    Step five: Clean the cartridges
    Method one: Clean the cartridges from HP Solution Center

    1.
    Open HP Solution Center.
    *
    Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
    *
    Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
    HP Solution Center opens in a new window.
    2.
    Click Settings ( ).
    3.
    Click Print Settings , and then click Printer Toolbox . The printer Toolbox opens.
    4.
    Click the Devices Services tab, and then click Clean the Print Cartridges .
    5.
    Follow the on-screen instructions to choose the appropriate cleaning level.
    6.
    Recycle or discard the page that prints.

    Method two: Clean the cartridges from the Start menu

    1.
    Click Start , and then click Printers and Faxes .
    2.
    Right-click your printer icon, and then choose Properties .
    3.
    Click Printing Preferences , and then click the Services tab.
    4.
    Click Service This Device . The Printer Toolbox opens.
    5.
    Click the Device Services tab, and then click the Clean the Print Cartridges tab.
    6.
    Follow the on-screen instructions to choose the appropriate cleaning level.
    7.
    Replace empty or almost empty cartridges.

    *
    If these steps resolved the issue , there is no need to continue troubleshooting.
    *
    If the issue persists , see the next step.

    Step six: Reset and relocate the product
    A power reset drains power from the product and returns the product to the same settings after restarting. Plugging the product directly into a wall outlet can eliminate any potential power deficiencies that could cause an alignment failure.

    1.
    Make sure that you have the product turned on. If necessary, press the Power button ( ) to turn on the product.
    2.
    With the product turned on, disconnect the power cord from the back of the product.
    3.
    Unplug the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet, preferably in another room.
    4.
    Reconnect the power cord to the back of the product.
    5.
    Press the Power button ( ) to turn on the product.
    6.
    Load plain white paper into the tray.
    7.
    Try the alignment again.

    #
    If these steps resolved the issue , there is no need to continue troubleshooting.
    call hp to take advantage of your printers warranty or they can provide you alternative options specially their loyalty program for Out of Warranty printers

    hope i help you a bit

    Mar 27, 2011 | HP PhotoSmart C4180 All-in-One Color...

    2 Answers

    How to refill hp deskjet 1560 black cartidge


    Hi

    check here

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    Nov 09, 2010 | Office Equipment & Supplies

    1 Answer

    Dell V305w Printer Alignment problem. Remove tape from cartridges or check troubleshooting. Press > to continue. Ink cartridges reset, tape removed, trays aligned. HELP!


    In my case this happened with black cartridge out of ink, colour cartridge low; replaced black: had permanent alignment problem, though test print looked OK; wouldn't print black. Replaced colour cartridge, then it all worked OK, straightaway!

    Aug 24, 2010 | Office Equipment & Supplies

    2 Answers

    Cartridge Errror


    How to Reset an HP Inkjet Cartridge
    Hi there
    Instructions
    Things You'll Need:
    Adhesive tape

    HP inkjet cartridge can be refilled easily, getting it to work again in the printer is another matter.
    The contacts on the back of the cartridge are programmed to read the ink level, but they don't reset for the printer just because you add more ink.
    You must get the printer to recognize the cartridge as new.
    You can do this easily if you have two other old cartridges, or you can manipulate the contacts on the refilled cartridge.


    Step 1
    Insert the cartridge you refilled into the HP Printer.
    Have the printer print an alignment page, thus recognizing the cartridge. The printer will still read the ink level as where it was before you refilled it.
    Step 2
    Remove the cartridge from the printer and replace it with another old cartridge.
    Have the printer print an alignment page with this cartridge so it recognizes it as a different cartridge from the first one.
    Step 3
    Replace the second cartridge with a third one and run the same alignment page.
    Because the printer only retains the memory of two Print Cartridges, it will erase the memory of the first (refilled) cartridge.
    Step 4
    Insert the refilled cartridge into the printer.
    The printer will now recognize the cartridge as being full.

    Next Steps
    Step 1
    Tape over the contact squares on the top left corner of the cartridge's contacts. Insert the cartridge into the printer and run an alignment page. Ignore any messages that might appear saying there is a problem with the cartridge.
    Step 2
    Take the cartridge out of the printer. Remove the tape from the left corner and tape over the contact squares on the top right corner. Place the cartridge backs in and run another alignment page.
    Step 3
    Remove and reinsert the cartridge, this time with no tape on any of the contacts. Check to see if the printer recognizes the cartridge as being full.
    Step 4
    Repeat the above steps if the cartridge is still shown as being empty.
    This time, use the bottom corner contact squares instead of the top ones. If you are still unable to reset the cartridges, using multiple cartridges is likely the only way to do it.
    jQuery('.article ol .image').each(function(i,e){ var $this = jQuery(this); $this.find('img').error(function(){ jQuery(this).remove(); $this.remove(); }); }); All I ask is to call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
    All The Best: Pineworks

    Mar 05, 2010 | HP PSC 2355 All-In-One InkJet Printer

    1 Answer

    4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one


    Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
    1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
    2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
    3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
    4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
    5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
      1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
      2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
      3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
      Figure 5: Aligning the ink cartridgesc00121093.jpg
    Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
    • Check the black (or color) cartridge
    • Replace the black (or color) cartridge
    • The wrong black (or color) cartridge is installed
    These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
    1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
    2. Remove the ink cartridge and inspect it.
    3. Verify that it is the correct part number and if it is, reinsert it.
    4. Close the lid to see if the problem is corrected.
    5. If the message is still displayed after a few seconds, remove the ink cartridge again.
    6. Unplug the power cord from the back of the unit.
    7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
    8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
    9. If the problem remains, replace the ink cartridge.
    10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
    Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
    it's not a nice way of saying it but someone has to give you the bad news

    Feb 01, 2010 | HP Office Equipment & Supplies

    1 Answer

    How do i change ink?


    If iam not wrong you want to replace the Ink Cartridge. Please follow the below mentioned instruction.

    Replacing the print cartridges
    1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access doorc00034766.jpg
    2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridgec00034767.jpg NOTE: It is normal to see ink buildup in the print cartridge slots.
    3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tapec00034768.jpg
    4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridgec00034769.jpg
    5. Close the print-carriage access door.
    Back to top Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
    1. When the message displays, press OK . The HP Officejet will print an alignment page.
    2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
    3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .
    Regards,
    Shrey

    Oct 08, 2009 | HP Officejet 5510 All-In-One Thermal...

    1 Answer

    HP 5510: "Press OK to print Align Page" appears permanently, even after performing the alignment. Fixya advised removing power to reset the printer, but that doesn't help. I removed and reinserted ink...


    Hi,

    To simply bypass alignment, do the following:
    Press and hold the Setup button.
    Press the Up Arrow button. The printer should be ready to print.
    If print quality is unacceptable after bypassing alignment, troubleshoot the problem as follows:
    Make sure the printer is loaded with clean, unused, white paper. If the paper is not feeding properly, check the paper path. Click here to see how.
    Remove and inspect the cartridges. Click here for instructions. If the cartridges are new, make sure the protective tape covering the nozzles has been removed.
    Reinsert the cartridges into the printer. Press Enter to align the cartridges again if prompted.
    If the problem continues, check the cartridge ink levels. Click here to see how. Both cartridges must have ink in them for successful alignment, so replace empty cartridges.
    Watch the area inside the front of the printer as the alignment procedure runs. You should see a blue light below the cartridges as they move back and forth. If you do not see the blue light, click the link at the top of this page to contact HP. The printer needs to be serviced.
    Compare the alignment page produced by the printer to the illustration below. If any of the colors are missing, run the Clean Print Cartridges utility. Click here for instructions.
    Abbildung 1: Alignment page

    If the problem continues, clean the contacts. Click here to see how.
    If none of the steps above solve the problem, replace the cartridges or have the printer serviced. Click here to see how to decide whether to replace the cartridges or service the printer.

    Let us know if that was helpful,

    Thanks

    Shiv.

    Aug 23, 2009 | HP Officejet 5510 All-In-One Thermal...

    1 Answer

    How do you change an ink cartridge on a HP officejet 5510 printer?


    Replacing the print cartridges
    1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door c00034766.jpg
    2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge c00034767.jpg NOTE: It is normal to see ink buildup in the print cartridge slots.
    3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape c00034768.jpg
    4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge c00034769.jpg
    5. Close the print-carriage access door.
    Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
    1. When the message displays, press OK . The HP Officejet will print an alignment page.
    2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
    3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

    Aug 11, 2008 | Office Equipment & Supplies

    2 Answers

    Alignment problem


    Here's a solution from Dell Technical Support hotline - just hit cancel as soon as the pirnter starts the alignment process. It worked for me! You will have to cancel the alignment page every time you turn on your printer, but that's better than no printing at all.

    Apr 23, 2008 | Dell A960 All-In-One InkJet Printer

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