Question about Lexmark X6170 All-In-One InkJet Printer
After replacing the ink cartridges, the message says, "problem with alignment page--remove tape or follow troubleshooting"
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Posted on Jan 02, 2017
To solve the
# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.
# Reinstall the cartridges, making sure you snap them correctly into the printer.
Hope this help. Please Rate My Response! Thanks!
Posted on Mar 23, 2009
SOURCE: Color cartridge stopped working.
Try cleaning the contacts on both the ink cartridge and the carriage with a cotton swab dipped in alcohol. If that does not work, the nozzles on the color ink cartridge may be clogged with dry ink.
There is a nozzle cleaning utility in the Lexmark Solutions Center. Use that to clean the nozzles of your ink cartridges. The Lexmark Solutions Center is installed on your computer. You can find it in the Windows Start Menu under "All Programs" in a folder marked "Lexmark".
If your printer has been sitting without use for more than a few weeks, the nozzles may be too clogged with dry ink to clean by conventional means.
It nothing works, replace the color ink cartridge.
Posted on Jul 30, 2009
I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Posted on Mar 09, 2010
Hi. The cartridges may not be seated properly or just needs cleaning. Remove the cartridges from the printer. Close the cover. Grab a damp paper towel and place it on the table. Set the cartridge on it with the nozzles facing down. Draw about 2-3 lines in one direction to wipe clean the nozzles. Do the same to the other cartridge. Unplug the printer from the power source for about 10-15 seconds before you plug it back in. When the printer's ready, reload the cartridges. Let it print the alignment page. Hope this fixes the problem.
Posted on Mar 19, 2010
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