Question about HP DeskJet 890c InkJet Printer

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HP 890c indicator lights "ERROR CONDITION"

HP references and online help doesn't say much for this condition. Both the RESUME and POWER lights flashing alternately.

It is sometimes referred to as a "phantom paper jam" or simply an "error condition." In my case, the printer seems to forget where the carriage is, and stop after self test, or even in the middle of printing.

I've tracked it down to a dirty carriage position sensor.

There's an optical sensor on the back of the print carriage, and a plastic position sensor reference strip stretched between the right and left limits that goes through the sensor.

The reference strip can be removed, making careful note of it's original orientation, and cleaned with warm water and dish detergent. Rinse completely and dry with a soft lint-free cloth.

The optical sensor can be cleaned with an electronics spray cleaner and then blown completely dry with a canned compressed air "duster." Re-assemble carefully.

Viola, no more alternate blinking lights, and back to printing like normal.

I hope this gets posted, it took me a lot of work to figure out the problem..,

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The problems are :-

  • cartridges are not recognised or installed
  • there is a paper jam.

Posted on Sep 18, 2010

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When I want to print it says error 6C10 switch off switch on. Doesn't work!


that indicates full waste ink pads/absorbers. to reset the counter try this:
1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and
Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light
alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button the specified number of time(s)according to the function listed in the table below. (Each time the Resume/Cancel button is pressed, the Alarm and
Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)

any way if the absorber/pad is full, it have to be cleaned!

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1 Answer

My Canon printer status monitor shows the printer has an error code 5100. I cannot find any reference to this in the manual. The printer does not power up. I have tried to unplug it to no avail.


The error 5100 indicates that there's something obstructing the movement of the cartridges. You need to check everything, like gears, Timing Strip, carriage, etc.. After cleaning everything and verified that there's no foreign particles like pieces of paper, or etc.. etc.. try this :
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  • Hold down Resume button and press Power button.
  • Keep holding down Power button and let Resume button go.
  • Press Resume button 2 times then let BOTH buttons go.
  • Green lights will flash and then stop blinking.
  • When green lights are solid, press the Resume button 4 times.
  • Press the Power button and the printer should turn off, if not, press the Power button once more.
  • Your printer should respond as normal
These steps varies from model to model, so if you need further help, let me know with the model number of your Canon.

Good luck.

Thanks for using FixYa.

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Canon Color Bubble Jet Printer i550 wiil not print - (greenlight then orange light blinks 8x - then green light) When attempting to print receive "Printer not responding" - "Paper thickness lever...


try this. It is the reset for the waste ink error (8 flashes)

1) With the printer power OFF, while pressing the Resume button, press the Power button. (Do not release the
power button.)
2) While pressing the Power button, release the Resume button, press the Resume button again twice, and then
release the Resume button and Power button.
3) The green indicator flashes during initialization.
When the indicator stops flashing and remains on, press the Resume button 4 times to clear waste ink message.
(The indicator toggles between orange and green each time the Resume button is pressed.)
4) Next, press the Power button, and the green indicator will light, and the function will be executed.
5) Turn off the printer then back on and error should clear.

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1 Answer

All lights are steady on and the printer won't do anything


Step One: Document for troubleshooting steps. Please refer the below mentioned web link for the troubleshooting steps. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01578337 Note: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address. Step Two: Download and install a patch for Print cartridge utility. 1. Go to the link mentioned below. 2. Click on the button ?Download only.? 3. Save the file on your desktop. 4. Double click on the file and follow the on screen instruction to install and fix the error. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-16009-3&lc=en&dlc=en&cc=us&product=374568&os=228&lang=en Note: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address. Step Three: Semifull Reset. A semi-full reset will do the following: The user settings to the factory defaults, Language and country settings on some models Reset the All-in-One to the factory default settings by using these instructions: 1. Disconnect and then reconnect the power cord. 2. When the lights begin to flash, press and hold ON/Resume and Number of Copies. When only the ON/Resume light is flashing, release the buttons. When the ON/Resume light is steady, the reset is complete.

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1. Turn off the printer ( "Power" button).

2. Hold the button "Resume", include printer (click "Power").

3. Hold the "Power" button, release the button "Resume" (power indicator / preparedness must turns green)

4. Not releasing the "Power" button, double click "Resume" and release both buttons
-- each time you click "Resume" power indicator / willingness to change color (one-click - yellow, the second hitting - green). U printers with more than one indicator - indication switches (power indicator / preparedness - green indicator error - yellow)
-- after the buttons are released, power indicator / preparedness will be for some time to blink green (Stamford time depends on the printer model), and then the green light permanently
-- If after these actions instead of constantly burning green printer continues to display error, or you are mistaken in paragraphs 1-4 (turn off the printer and repeat with paragraph 1), or if additional printer error that must be corrected, or it will not go down to a service mode.

5. Four times click "Resume" (each time you click "Resume" power indicator / willingness to change color, and the printers with more than one indicator - indication switches: the willingness / error).

6. Once you click "Power" to confirm the selected action (reset counter absorber). To disable the printer "Power" button to click again.
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Hi there,

It would be helpful if you still have the users manual and are able to positively identify the lights.

If the lights that are flashing are the power light and the "resume" light this would indicate you have a paper jam or or the print cartridges are not seated properly.

The resume button is the one that resembles a piece of paper with an arrow pointing down in the middle of it.

Turn off the power, and look to see if there is a piece of paper jammed inside the printer anywhere. Even a small torn piece of paper can cause an error condition.

Remove the print cartridges and turn them around so you can see what resembles a circuit board. Check to make sure the protective cover has been removed from the print cartridges. Once you've done this, install the print cartridges again and turn the power back on to see if the problem has been resolved.


In nearly all cases, flashing lights on a printer indicate a problem with the hardware itself which has nothing to do with the printer driver.

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Resume and power lights blink all the time


HP has an excellent online support site with detailed instructions to help you clear this error. Click here to see them.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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Two flashes: Out of paper, paper jam or paper feed error
Replace the paper correctly and press the RESUME/CANCEL button.
If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL
button.

Three flashes: Paper jam
If paper has jammed in the printer, clear the jam, replace the paper in the printer
correctly and press the RESUME/CANCEL button.

Four flashes: Empty ink tank
One of the ink tanks is empty. Replace it.

Six flashes: No print head installed
Install a print head.

Seven flashes: Defective print head
Remove and reinstall the print head.
Also, ensure that the protective tape has been removed. If reinstalling the print head
does not resolve the problem, replace it with a new one.

Eight flashes: Waste ink tank almost full
The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight
flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL
button to cancel the error so you can continue printing. Before the waste ink tank
becomes completely full, contact a Canon service representative to have the waste ink
tank replaced. Canon recommends to call for service as soon as this error occurs. Once
the waste ink tank becomes completely full, printing will be no longer
possible.

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