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try the reset option
press Enter and Menu at the same time until you see the apple on the screen
if the battery are still low you should try to update the firmware with itunes. if the battery are ok you should be ok but if the problems happen again run a firmware upgrade with itunes
take it back to the store and change it for a new one. sometimes the device can be damaged in the warehouse. i had to return the first one i purchased for same reason. hope you still have receipt. good luck!
try putting it in recovery mode what you have 2 do is is hold down the play button while you turn on your mp3, as soon as you see thee logo release the play button and then choose the "reload os/ firmware" then follow instructions