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Gateway has not written a manual dedicated to this laptop but they have written generic manuals G.
The manuals can be downloaded here
- Select the Group Notebooks
- Choose series M
- Select item M-68
and click on Documents to see the list of manuals.
I disagree. The procedure is so easy no Service Manual is needed
1) Remove ALL power. Remove the AC adapter, and Battery.
2) Open the laptop.
The plastic frame in front of the LCD screen is the Display Bezel. (Gateway? Believe they call it the LCD Panel Bezel)
Down in the BOTTOM corners, next to the Hinges, are screws to be removed. One in each bottom corner.
There are Screw Covers over these screws. The Screw Covers need to be removed. Little round covers I believe to be made of plastic. (Some models they are made of synthetic rubber)
I use a computer pick to Gently remove them. Some use the tip of an X-Acto knife. I do not recommend this as there is a possibility of injury. Perhaps a large darning needle. (Needle you sew with, but is Large in size)
Pick up at one edge of Screw Cover. Screw Covers are held on by a type of rubber cement. I LIGHTLY stick them to the Display Bezel for safekeeping.
(Yes. They like to stick to the tool, your fingers, and it seems passing jets in the sky. If you are careful with them, you should be able to reuse them. If they do not stick anymore, use a toothpick, and apply a TINY dab of rubber cement to them/it )
Once the Screw Covers are removed use a No.1 Philips screwdriver, or equivalent Jewelers screwdriver; to remove the 2 screws.
The Display Bezel has TABS going around the exterior perimeter, of it's inside edges. These Tabs snap into matching LATCHES on the Display Cover.
You can come from the Outside edge, where the Display Bezel meets the Display Cover, and use a thick guitar pick.
The guitar pick is wedged into the parting line, of where the Display Bezel meets the Display Cover.
Once a 'crack' is formed in-between the two, then the fingertips are used to gently start popping the bezel from the cover.
You slowly go along with your fingertips, and work along the top, then sides. By the time you have both sides almost loose, the Display Bezel usually pops off.
I like the flex method. Come to the inside edge of the Display Bezel. Where it meets the LCD screen. I suggest start on the Right side/Middle.
Use a fingertip, and lift up the inside edge of the Display Bezel up a little. Can't lift up at that spot? Move over. You are at a Tab/Latch.
With this spot lifted up a little, use the fingertip of the other hand, and slide under next to it. Now use your fingertips as wedges, and pop the Display Bezel loose a little at a time.
I start at the Right side/Middle as stated. Left hand fingertips go DOWN the right side, Right hand fingertips go UP the right side. Then I go across the Top, and down the Left side.
MOST of the time, as stated; the Display Bezel usually pops off when right side, and left side are most of the way popped loose. NOT always though!
Sometimes you have to pop EACH and EVERY Tab/Latch loose.
Also; watch around the Hinge area/s. Display Bezel can get hung up around them. Go slow, and gently work the Display Bezel off, around the Hinge areas.
Display Bezel popped off, sit back; relax. You just did the hard part. Wasn't so tough, huh?
This is what the Display Bezel looks like removed,
Test the laptop using an external monitor If this works fine, then the issue is with the screen, or possibly the vga cable. I notice this is referred to as a compatible screen, was this obtained new, or is it 2nd hand. Although most 15.4 screens fit most 15.4 laptops, some do not display correctly, this might be your problem. If you know the screen to be good I would suspect the connection at the back of the screen
If this still shows issues with an external monitor, you have a problem with your graphics chip on the motherboard
Well, I have a 24 in Gateway. I unplugged everything from the screen, held the power button for 30 seconds, and plug everything back in. It worked again, apparently the problem was caused by a build up of static electricity and pushing the power button cleared out the static. Hope this helps.
The inverter should usually sit on the right side of the display. The thin black and white wires with the "appliance plug" on the end is held at the bottom of the display by one of the smaller screws. It fits onto the screw hole and is held by the screw at the bottom right/middle. The red/green/yellow/black/white set of wires is hooked into the display near the hinge and the other end is plugged into the board on the base unit of the laptop itself. Hooking the monitor back up is kind of a pain given the amount of parts/screws but it's more time-consuming than difficult. Good luck and I hope I helped some :-)
This kind of issue is usually due to a loose inverter cable, re-seating the cable is a relatively simple matter. If the laptop is still under warranty you should contact Dell to have it repaired, if on the other hand it is out of warranty you should shop around for a repair quote unless you are absolutely confident you can strip and reassemble your laptop.