I seem to have done exactly the same thing as you, resetting all my settings. In my case, there remain a couple of outstanding issues that I have not been able to resolve:
1.The width mode is missing in TV
2.I am unable to control vertical convergence on the outskirts of the wide screen.
I'd appreciate any advice on what solved your width button problem and if you had the convergence issue as well.
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Re: 34XBR800 No width setting
The Sony manual can be downloaded here for free http://www.mediafire.com/?ixd49edyyam
ID codes from manual:
0 ID0 89
1 ID1 255
2 ID2 239
3 ID3 107
4 ID4 203
5 ID5 243
6 ID6 126
7 ID7 25
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I would love to know the original problem, and what you did exactly so far. If you change any data I suggest you write down the original numbers, or the set may become unfixable. If you check the data use the 4 key to start at the bottom and confirm that the ID codes are correct for this model. (ID1 = ID2 = ect)
You can download the complete Sony manual with this link I made, and open it with any Adobe PDF viewer.
With TV off, enter the following on your remote:
Display > 5 > Volume + > Power
now you are in service mode
2 & 5 will take you up and down categories
1 & 4 will take you up and down settings within categories
3 & 6 will change the data up or down
So press 2 until you come to the 2170D_2 category
Press 1 until you get to HSIZ and change the data down to the required setting (different data registers for different width settings)
It could be more involved but this might do the trick in your case. Good luck!
It seems that the SAP, no audio, distorted audio is a common problem for some RCA units even with the use of the original remote and in your case made more difficult with a replacement remote.
Two things you can try:
1. Some say that unplugging the TV set for a long time, a couple of hours at least will do a hard/system reset on the microcontroller inside the TV hopefully resetting set-up the audio (including SAP) to default;
2. contact Customer Support at Thomson and explain your problem;
3. Try going a google on "RCA SAP manual reset"; or
4. Buy an original remote and not another replacement.
Hope this work out for you and give you some ideas. Pls post again how things turn up. Good luck and kind regards.