Question about HP Officejet 6310 All-In-One InkJet Printer

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My 6310 will scan 1 document, then doesn't work without software re-install. How do I fix this?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Bubbabear64
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SOURCE: I have a hp Officejet 6310 AiO and a Mac. Problems with Scanning Image Properties

You can preview a scan and adjust to whatever size you need by moving the dotted lines around the scanned image. Once that is determined you can rescan the doucument with the revised settings.

Posted on Jul 31, 2008

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rakeshpramod
  • 234 Answers

SOURCE: HP Officejet 6310-all-in-one won't fax or scan

Does the All-In-One say Sanner failure...?

Try the steps mentioned bellow

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing a test page or make a copy
Good Luck

Posted on Sep 22, 2008

  • 1 Answer

SOURCE: HP Officejet 6310 All-in-one Scanning issues

I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=1120043

Posted on Jan 02, 2009

  • 2692 Answers

SOURCE: Have hp 6310 connected to Mac. Won't scan.

Documentation link:

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1119598〈=en&

Posted on Feb 22, 2009

wgjohnson
  • 3 Answers

SOURCE: HP 6310 Scanner problem

Install these drivers and "controller" software from HP:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&os=2093&product=1119598&

Posted on Sep 05, 2009

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

I have a HPOfficejet 6310 All in One - I get the "No Scan Optiions Refer to device documentation when I hit the scan buttom...how do I set up the scan process?


Hi,

You may need to uninstall and reinstall the software as per below procedure.

UNINSTALL THE SOFTWARE:

  • Unplug the USB cable. {caution - Do not reconnect the cable untill the onscreen prompt to connect while reinstalling}
  • Click Start > Control Panel and double click "Add or Remove programs".
  • In the list of installed programs, Click HP products and click "Remove".
  • Follow the onscreen instructions to remove the software.
  • After its done, restart the computer.

REINSTALL THE SOFTWARE:

  • After restart, insert the Software CD and follow the instruction to install.
  • At, one particular step you will be prompted to connect the USB Cable; turn the printer ON and then connect it.
  • Allow the installation to continue and then restart the computer and try scanning.

Regards
Rizwan



Feb 13, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Won't scan through network


Hi,
You need to make sure that does it print or not. If it is printer then you need to disconnected printer HP 6310 printer and uninstall hp software using printer installation disk after that reboot your computer and reinstall completed printer software.

Thnx
Sachidanand

Aug 16, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I finally installed the scanner protion of my HP officejet 6310 all-in-one printer and it worked great for 1 day then the scan program disapeared and I can only scan from the "paint" program, so I can't...


downlaod revo uninstaller from this likn then install in computer.
Then open it and uninstall all hp application it also dleete registery settings of it.

Then again install all application and driver for it.
http://www.revouninstaller.com/revo_uninstaller_free_download.html

Jul 10, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP 6310 Scanner problem


Install these drivers and "controller" software from HP:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&os=2093&product=1119598&

Feb 28, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP 6310 All in one scanning issue


hi 
i just talked with hp,
They suggest i (re) install the right software version
via hp.com 
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

Aug 25, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Won't scan document to my mac os x


download the new drivers and firmware from the HP site. that is updated and should work just fine

Apr 30, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Scanning


Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Aug 19, 2007 | HP Officejet 6310 All-In-One InkJet...

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