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Your wireless network must be secured You will need to check the wireless settings of the router. Is there any computer online using the router. check the IP address on that computer. If yes then you can open the router set up page on that computer. router set up page is the page where you can check all the router settings. Click Here for more information about the routers and network
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Assuming you have access to the router, the router has a reset button on the back, which must be pressed for about 30 secs to 1 minute, until the router lights flash off and back on. This will result in a total wipe of all settings and restore it back to factory. This will result in the loss of all previous settings and may cause your internet access to stop working until any custom settings (if used) are re-entered.
Once the factory reset is complete, you can access most D-link routers by surfing (with web browser) http://192.168.0.1. when prompted, you will need to enter the default username and password which is admin / admin or admin / leave blank.
Once you are logged in you can then access your router to restore the desired settings.
You need to install the serial number in your computer off of the router, clcik on diagnose and when it comes up with enter pass phrase input your serial number ans you should be connected. Hope this helps and thanks for using fix-ya.
Temporarily disable your wireless security and see if he can connect. If he can reconnect security. You need to go into your wireless security section. There you will find key codes for the security. That is what needs to be entered when it asks for network key.
If it si new, it might be prudent to run the included installation CD to reinstall the operating system from scratch. The install code is on the bottom of the laptop, and thweprocess is pretty simple to follow. Your son is probably the only one who knows the password if he messed with it before you got it. There is an application that can crack the password for the administrator (original person to turn on themachine), but you have to have another PC to look at this one, and there lies the rub. I suggest with what you have stated, to reinstall the operating system and put in your own administrator password for future reference. Hope that helps.
If you cannot remeber the pin code you have stored,while in the PIN CODE entering mode, press RECALL button four times within 5 seconds. The pin code you have stored will be released. (Factory reset status.)
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