WHEN I PLUG MY CREATIVE TOUCH INTO MY LAPTOP IT'S NOT BEING RECOGNIZED BY MY COMPUTER IT STATES THAT I NEED THE SOFTWARE BUT I DONT HAVE THE INSTALLATION CD. WHEN I TRY TO DOWNLOAD THE SOFTWARE FROM THE SITE IT STILL WONT ALLOW ME TO DOWNLOAD. IF YOU HAVE AN ANSWER TO THIS ISSUE PLS CONTACT ME @ LATOYA_FLETCH@YAHOO.COM
I am having the same problem with my PC too. From what I have read over the internet Creative Zen Touch doesn't work on vista windonw. However, I dislike vista window very much for I have been having problem often. If you find out a way and me the same I will email you and you the same. firstname.lastname@example.org
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Your was Creative brought with its own software, wasn't it? Well, this software isn't compatible with Mac. However, you can use a free app so you can still use your creative. http://www.wentnet.com/projects/xnjb/
Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.
Now for the fun stuff:
Sounds like the same problem I've resolved several times in the past on here.
1. Plug in the device. 2. Goto device manager in control panel and remove the device drivers. 3. Reboot if it asks you to, make sure to unplug the device. 4. Goto device manager again, remove the USB hubs. 5. Don't reboot. 6. Goto control panel, add remove software or equivalent for windows vista ultimate. 7. Select creative labs, and uninstall any and every zen related software. 8. Don't reboot. 9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely. 10. Select windows media player select uninstall, or downgrade accordingly. 11. Make sure your zen touch is not plugged in and reboot your system. 12. After system loads, plug in the device and run the firmware software again.
And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.
BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.
I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x
you should not have had to install anything for the Zen to work on Vista.
If you have installed any Creative software, remove it. Reboot, plug
your player in, open Device Manager, and remove the device that shows
up representing your player (completely uninstall it). Reboot again,
and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode,
and perform both a Disk Cleanup and a Reformat. Reboot the player and
try plugging it in again. if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded
there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to www.creative.com/support --> downloads and follow the links to download the plugins. There are 1 or 2 to download.
Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way.
If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized.
NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.
Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet?
If not, go to www.Creative.com
-->Follow the correct language and country links
-->Select the correct options for Zen Touch
Download the firmware and try to upload it to your Zen Touch.
If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.