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I have a problem with my Dell AIO 924 printer bought in November 2005. I think there is a problem with the rollers grabbing the paper to print. It grabs a few at a time or none at all. The paper does not seem to fit properly into the slot appropriated for it. I never had this problem before. What could be wrong?

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In some case this is due to a mechanical problem. Most often the cause is simpler, for examplample you are using a paper type different from one for which the printer is currently set. I also saw same problem caused by a small foreign object lost inside the printer (I found 5 p coin once, size of a dime, the object was not detected by printer but disturbed paper load function).To check the inside take the cartridges out, check inside and stuck your fingers down where the paper feeds in. If you find any object (eg paper) keep fiddling with the rollers until you get the object.
Check also that the printer is set to use same paper that you are loading into the tray.

Regards
regards

Posted on Mar 23, 2008

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Maybe if you changed the brand of paper, the paper may have a slight thickness change, usually the brand of printer recommends its own paper.

Otherwise I would go with some kind of wear damage which may just result in a new printer or you will have to tear it apart I'm sorry to say

Posted on Mar 22, 2008

  • Benjamin Patri
    Benjamin Patri Mar 25, 2008

    How is this printer problem going, have you solved it? Need any more help? Have a good day and let us know if anything comes up!

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HI,

The problem is with the roller and you will have to replace it or get it repaires by a technician.I'm not sure if the roller can be replaced or not - however, here's a quick way to fix that roller...

get a piece of thin fine to light sandpaper, and put it in the paper tray - tell the printer to print, and when it starts to pull the sandpaper in, hold it so that it will roughen up the rollers.

This tirck ususally works..

Goodluck,
Please don't forget to rate the solution.

Posted on Mar 22, 2008

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Hello justjudith52 ,

For the not grabbing the paper try cleaning the roller with a lint free cloth & alcohol. you will not beable to just replace the roller assembly it would be the whole cover/ assembly i believe and should be done by a repair shop, so hopefully just cleaning the roller will help.

Posted on Mar 22, 2008

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It must be mechanical damage on gear and moving shaft connection.

Posted on Mar 22, 2008

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Mar 22, 2008

    Regularly you can not find spare parts (are not available or not cost effective way), so if you can have access to it removing cover and use a good glue at plasti gear fitting to moving shaft.

    To remove cover usually you need a special screw driver.

    Good luck!

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Posted on Jan 02, 2017

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