Question about SanDisk Sansa e250 MP3 Player

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Sansa 250 my computer tells me one of the usb devices attached to the computer has malfunctioned and windows does not reconize it

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  • saxsons Mar 23, 2008

    I had mine connected to recharge and when I came back to it, the screen was black and the computer said it didn't recognize. It suggested to unplug it and replug it in but that has not worked. I cannot get it to turn on at all - "the device is no longer recognized and there is no driver installed for this device". I tried a download from the Sansa site but with it not being recognized, I can't get the mp3 to download the new driver. Any suggestions would be greatly appreciated!

  • Habiebm2 Mar 23, 2008

    While deleting files I recieved a pop up window that said that my Sansa wasn't being recognized or that it had become disconnected. I'm working on this now and will try to help anyone who needs it.

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What i would recommend you to do is to uninstall the device and reinstall it back...tou uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your systemsansa 250 - 1.gif properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer and check to usb mode..it has to be under MTP mode or auto....after you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..let me know the outcome...

Plase rate accordingly
Thank you
Computerrep

Posted on Mar 24, 2008

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Jan 07, 2010 | SanDisk Sansa e260 MP3 Player

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What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it connected on the back USB>>>

And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Jan 28, 2009 | SanDisk Sansa MP3 Player

1 Answer

Windows not recognised


Press and hold the lower volume button and plug it in to the computer simultaneously and keep holding the minus button until a box appears where the message of usb device malfunctioned and click on it. Then follow the instructions and it should be recognized.

Jul 11, 2008 | SanDisk Sansa MP3 Player

1 Answer

Tried the solution you offered for c240....


Go to Start --> Control Panel --> Printers and Other Hardware --> System --> hardware --> device manager --> right click on the usb port that is malfunctioning (should have a red or yellow exclamation by it), right-click it and click on Update Driver

If that fails, try another USB port on the computer to see if you have more success

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no no check the coneecting cable on scenner and change the USB port.

Did u installed WIN XP SP1 OR WIN XP SP2???

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What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it on the back of your computer...

Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep

Apr 22, 2008 | SanDisk Sansa e260 MP3 Player

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