Question about Video Game Consoles

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PS3 stopped recognizing DATA discs, we were watching a movie the picture frooze now no disc are recognized tried turning off, assortment of games and movies

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  • Master
  • 3,422 Answers

HI,

The problem is with drive you will have to repair it or get it replaced.Before that you can try some troubleshooting steps:

1)hold down power button for 5 seconds, it resets the unit

2)see if the player tries to read the disc.
Load a disc and listen.Does the player make squealing noises or is it totally quiet? Squealing noises may indicate that the player is trying to synchronize with the disc but can't due to an obstruction on the lens or in the laser path inside the pickup or a defect in the pickup. This can also be caused by an intermittent signal problem due to a faulty ribbon cable.

Totally silent means that the photo sensor is not getting any usable input from the laser at all, meaning that the pickup is "blind" for lack of a better word.
This can be caused by an obstruction of the beam by foreign matter on the lens or inside the pickup all the way to a marginal or failed laser diode and/or photosensor array. This can also be caused by a bad ribbon cable with one or more severed traces.

You could try to clean the optics. This is the most common malfunction as far as i know in all disc players. It would involve taking the cover off and finding a way to expose the lense, and then cleaning it with a very gentle brush. some players have a cover for the lense that swings to the side during playing, this greatly reduces the chance of dust accumulating, but its still worth the try.

If you actually see dust on the lense, then its just that simple. clean, close, play.

Goodluck,
Please don't forget ot rate the solution.

Posted on Mar 22, 2008

  • Priya darshan Mar 22, 2008

    It may also be worth your while to check on the small shafting that guides the carriage of the laser pickup. Dirt, grome, dust and solidified lubricant can cause stoppage of the carriage and the laser eye then fails to read the next track. Please refer to the image below.

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  • Master
  • 3,037 Answers

There is something wrong with the laser or the motor that spins the discs. You should be covered under warranty call Sony 1-800-345-SONY.
They will replace your systemPS3 stopped recognizing DATA discs, - 1.gif for you, right now they are very quick 10-14 days tops.

you could also try a DVD cleaner first but I would call sony, let me know if this doesn't work

Posted on Mar 22, 2008

  • Benjamin Patri
    Benjamin Patri Mar 25, 2008

    Have you called sony yet or have you solved this problem, please let me know how this is going. I am here to help.

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  • Master
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Hi have a nice day ; every electric product you buy will have a one year manufacturers warranty, so you should contact sony and find out what they say

Posted on Mar 22, 2008

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Mar 22, 2008

    If the DVD or Blu-ray Disc™ (BD) cannot be played, or the picture is distorted: Back to top



    • When outputting DVD content or PLAYSTATION®3 system format software in SD resolution, only discs recorded in the NTSC standard can be played.
    • If the PLAYSTATION®3 is connected to a VCR or a combination TV/VCR unit, copy protection encoding on some DVDs and BDs may cause image distortion, or may cause the image to become lighter or darker. In such cases, connect the system to the TV directly.
    • If the DVD or BD does not match the region code set in the PLAYSTATION®3, it cannot be played.
    • Some DVDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to temporarily increase the viewer age restriction level.
    • Some BDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to change the parental control level.
    • The BD may be disc-locked. Enter the password that was set when the disc was created.

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