For some reason, no reason why it should anyways, My Zen seems to freeze when the screen goes black and says "Shutting Down" .... it stayed in this screen for once 3 hours... so i have to wait for idol shutdown now. Anybody know how I can fix this? It doesent make any sence.
Well, before mine went kaput I had this happen to me on a cross country flight so I feel your pain. The best thing i can say to do is to push in the reset button and see if it restarts. If it does, great. The only real prevention is to reload the firmware. To reload it I would turn it on while holding the reset button. Once you release the reset button a menu should pop up giving you the option to "format firmware" or something similar to that. Click on that and let it delete the firmware. Go to www.creativelabs.com and get that firmware update from the support section of the website. Download it and follow the installer.
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The same thing happened too me about six months ago after about a year and a half of using my zen with min. problems. It would freeze on 'Rebuilding..' and then there was an endless cycle of reset but eventually it would Rebuild completely and all my music and information was fine. It seemed to be playing fine but if it froze I had to start the reset game all over again. Then the real problems started. There are a few load screens before you make it to the Rebuild and it started to freeze on that instead after awhile. I was actually revealed when I froze on 'rebuilding..' and made it that far. If you can get it into recover mode and reboot it seems to have less problems freezing but that doesn't even work for me anymore. Then occasionally when it freezes it starts to vibrate terribly and make a horrible sound. Then it stops and flashes hard disk problems. This all happened slowly too me. It really wasn't worth the time I put into it trying to fix it. My advice is to work on getting a new MP3 player. If you can get it past the 'rebuilding..' your going to have to play the reset game every time it freeze and it will probably freeze more often.
It's from the firmware, I've had the same problem and I've gotten the white screen of death. Any suggestions? The power light turns blue but the screen is either black or white, it won't turn off unless I click the reset and then won't turn on until 10+ tries of doing the hold down power button, click reset while plugged in PC thing.
My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.
It sounds like the hard drive is damaged I have a archos 605 wifi it froze up on me so i turned it off and turned it back on and it wouldn't load pass the archos welcome screen come to find out my hard drive was damaged.Hopfully yours is still under warranty otherwise you'll have to send it in and pay to get it fixed but i would say the hard drive is damaged.
I've seen a million reasons why people think their Creative Zens are going to the white screen of death. I've tried a million different things myself in trying to 'solve' the problem. The only quick-fix that has worked consistently was freezing the Zen (in a plastic bag, of course). After freezing it, it always boots fully the first time I turn it on, but your guess is as good as mine as to how many times it will work before having to freeze it again.
PUT THE SQUEEZE ON - CAREFULLY! To me, the problem has always seemed like it had to do with a lack of connection or contact inside the thing. So, my next theory has proved - so far - to work even better than freezing. However, it's a bit of a risk to the LCD screen. I noticed the casing seemed a bit "loose", so I squeeze it (be careful not to break the LCD!!!!) as I turned it on. The first time I did this was last night. The Zen has properly booted every time I've turned it on since then. I've left it for hours and turned it on occasionally when I've thought of it...and presto!
I ASKED AN EXPERT! My brother is an electronics expert. I described the problem to him and asked his opinion. Without going into detail (that I can't remember anyway), he concluded that there are contacts in the casing for the LCD that just aren't quite making the contact.
WHY?! I fail to understand why Creative refuses to do anything about this problem when it seems that it would be a simple fix. I understand that they have more lucrative business to attend to, but selling a bum product and not even acknowledging the problem - much less fixing it - just isn't right.
I have the same problem .. But i found a trick ...When you have a blank screen. 1 you must listen music else press play until you listen it 2. flip the switch on the side to lock position 3. press on buttom the next tune 1-2 seconds 4. you will have a black screen ( you listen the music again) 5. flip the switch on the side to normal position. 6 the screen appear ok now..
7. else repeat ( most time once is ok but sometimes 2 or 3 times)
I just found this on another website and it seems to be working so give it a shot
Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems