Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen will not shut down manually.

For some reason, no reason why it should anyways, My Zen seems to freeze when the screen goes black and says "Shutting Down" .... it stayed in this screen for once 3 hours... so i have to wait for idol shutdown now. Anybody know how I can fix this? It doesent make any sence.

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Try pushing the on/off switch and reset button at the same time.

Posted on May 23, 2008

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Well, before mine went kaput I had this happen to me on a cross country flight so I feel your pain. The best thing i can say to do is to push in the reset button and see if it restarts. If it does, great.
The only real prevention is to reload the firmware. To reload it I would turn it on while holding the reset button. Once you release the reset button a menu should pop up giving you the option to "format firmware" or something similar to that. Click on that and let it delete the firmware. Go to www.creativelabs.com and get that firmware update from the support section of the website. Download it and follow the installer.

Hope it helps you!

Posted on Mar 24, 2008

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Posted on Jan 02, 2017

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SEEMINGLY RANDOM PROBLEM

I've seen a million reasons why people think their Creative Zens are going to the white screen of death. I've tried a million different things myself in trying to 'solve' the problem. The only quick-fix that has worked consistently was freezing the Zen (in a plastic bag, of course). After freezing it, it always boots fully the first time I turn it on, but your guess is as good as mine as to how many times it will work before having to freeze it again.

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To me, the problem has always seemed like it had to do with a lack of connection or contact inside the thing. So, my next theory has proved - so far - to work even better than freezing. However, it's a bit of a risk to the LCD screen. I noticed the casing seemed a bit "loose", so I squeeze it (be careful not to break the LCD!!!!) as I turned it on. The first time I did this was last night. The Zen has properly booted every time I've turned it on since then. I've left it for hours and turned it on occasionally when I've thought of it...and presto!

I ASKED AN EXPERT!
My brother is an electronics expert. I described the problem to him and asked his opinion. Without going into detail (that I can't remember anyway), he concluded that there are contacts in the casing for the LCD that just aren't quite making the contact.

WHY?!
I fail to understand why Creative refuses to do anything about this problem when it seems that it would be a simple fix. I understand that they have more lucrative business to attend to, but selling a bum product and not even acknowledging the problem - much less fixing it - just isn't right.

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1 Answer

ITS FROZEN!!!


ummm yeah... woops didn't see the reset button, that fixed it. but still need reason why the voice recorder makes it freeze

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