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When you use the computer to charge your player, If the computer enters sleep mode, The usb power shuts down. A better option is to buy a wall charger from ebay for around $7. It will charge much faster than a usb port.
I dont know about the playlist. But if the Sansa LION battery goes too low it shuts down. When you plug it into your computer to charge the player, It usually powers up so the computer can detect the hardware being plugged into the USB port and provide power for charge. You need to plug in the USB cable from the player to the PC and perform a system reset - Press and hold for 20 seconds the power on button and the play button (>||). this should work you may try it on your wifes player?
You have to install the software for the mp3 player BEFORE connecting the mp3 player to the computer, or else Windows XP will override the native drivers. That particular Nextar is not compatible with Windows Vista, so you may have a problem if you have a newer computer.
It is easier to reformat the mp3 player. When the mp3 is plugged in to the PC, go to my computer, the double click the mp3 player there. You will see internal storage, right click that and click format. You will lose all the stuff on the mp3 player.
Try updating the player's firmware, you can download it from the RCA Website (http://support.rcaaudiovideo.com/)
If your computer doesn't recognize the player, you'll have to turn it
off and keep "PLAY" pressed for 10 seconds while connecting it to the
USB port, then update the firmware.