Question about SmartDisk (DHXF250F) 250 GB Hard Drive

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Smartdisk is giving me a device removal message

I can't get my external hard drive to show up half the time. When it finally does, I click on the hard drive icon and it automatically ejects it. It then gives me a device removal message that states that I removed it the wrong way like I actually pulled the USB wire out when I actually did nothing at all. Please help me understand why this is happening. This is brand new as of yesterday.

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  • bellaluna123 Apr 02, 2008

    I purchased my smartdisk about two weeks ago and have the same problem. This is casuing problems with my itunes. I have called customer support and had to leave a message. There are no live people to speak with. I left a message 24 hrs. ago and no return calls so far.

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I am so upset with this H.D. it keeps on clicking on and off constantly. I don't think I can return it because I bought it on ebay. Someone please help me. My iTunes is all screwed up.

Posted on Apr 03, 2008

  • bellaluna123 Apr 09, 2008

    no call from tech support after a week of calling.

  • bellaluna123 Apr 11, 2008

    Okay, I finally spoke with a tech and he suggested that I get a new cable. I did and it has not disconnected for about 40 minutes now. In the past it was disconnecting every few minutes.

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Please do not give me a bad rating for being the bearer of bad news. I'm trying to save your data by being direct with you. Others might try to paint a rosy picture about this situation to get a good rating, but the fact of the matter is that you need to disconnect the drive immediately if there is anything of value that you need off of it.

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