Question about HP PSC 2210 All-In-One InkJet Printer

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Scanner bar seems stuck

When I now turn on my HP PSC 2210 printer, it was making noise. I noticed that the scanner bar starts to move, but then reverses and starts to click. I was thinking about taking it apart to see if it's stuck, but I can't find a manual to show me how. Any thoughts?>

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  • pucksmom May 14, 2008

    I have the same problem. It occurs whenever there is a power interruption. I have tried repeatedly turning it on and off and also repeatedly resetting the unit by removing power cord. This has happened 6 or 7 times and I have always managed to get it working again with enough perseverance. Last time pushing the Scan button seemed to help. The printer works great when it works and I would really appreciate a solution short of taking it apart.

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You will need a torx driver and or phillips to take it apart. Just common sense and patience will get that accomplished. What you want to do then is find the cables that run from the scanner to the circuit boards, disconnect them and reconnect them. Ribbon cables need to be gently removed and be sure when replacing them you don't get any folds in them.
If the that doesn't work, then most likely the board or scan motor have failed. You may also want to look in the scanner and see if the home position sensor, which would be a U shaped sensor has popped out. The clicking is from the scan head trying to find the home ( start) position sensor and not finding it. When it works correctly it drives back until a little flag passes between the light and the photo sensor within that home sensor. Once the light is broken the scan motor shuts off and positions the lamp properly.

Posted on Mar 22, 2008

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1 Answer

SCANNER FAILURE


The issue is with hardware of the printer.
Scan feature is most expensive and sensitive part of the printer.
I suggest you to contact HP support. If the printer is under warranty you may get a replacement printer or else they may give you a better option.

If not on warranty you may try this workaround:

  1. With unit off, press the 'Cancel' (pink button) and 'Color' (green button).
  2. This will start the printer in a diagnostic mode. Press '1' to run the diagnostics.
  3. Press 'Enter' or other keys as directed by the display prompts. When you don't know what to press, the 'Enter' key usually works. Some of the keys called for (for example 'Plus' and 'Minus') are not on every psc 2210 keyboard. They are mapped to one of the "directional" keys just above the numeric keypad area next to the 'Enter' key. Keep trying keys till one works.
  4. After all the diagnostics, the display will either go blank or display 'Initializing...' . Wait 10-20 seconds to make sure it isn't doing anything else then press the 'On' key.
The printer should start without the scanner error and the grinding/chattering noise.

Leave the printer on because the next power cycle brings the chattering noise back.
But, when it does, the procedure above seems to fix it every time.

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1 Answer

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Sound as if your scanner is broken..
Could be something in there stopping it from moving, the motor could be bad.
It might have Home Positioning errors, causing this error.
To get it Fixed? The machine is about 140 dollars on Amazon?
The company I work for, the first hour is 125 (I do not know how much it cost to repair these)
Unfortunately these little ink jet printers are not designed to be repaired. They are considered throw away.
Sorry


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Chances are that you didn't lock down the scanner when you moved the unit. You can attempt to open the unit and move the scanner bar manually to reset it. HPs are very difficult beasts when it comes to their power up check out. It must be fully functional...including all cartridges...to work in most cases. Good luck.

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