Question about Creative Labs ZEN V Plus MP3 Player

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Creative zen v plus

Usb doesnt recognized by the computer

my player will charge from the pc but i cannot transfer any files as the software is saying my player is not connected when it is, ive tried reinstalling the software but this wont resolve the problem should i return it to the shop as theirs only 2 weeks left on the guarantee ?

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  • Anonymous Mar 22, 2008

    Got exactly the same problem!

  • kavit Mar 23, 2008

    my player will charge from the pc but i cannot transfer any files as
    the software is saying my player is not connected when it is, ive tried
    reinstalling the software but this wont resolve the problem....

  • Anonymous Mar 26, 2008

    I have the same exact problem! So Sux :(

  • Anonymous Mar 26, 2008

    i have the same problem also. I plug it in to the usb and nothing comes up and on the play/pause button a blue light will fade on and off

  • Anonymous Mar 28, 2008


  • Anonymous Apr 15, 2008

    my zen when i plug it into my computer it saysre building library then it loads 1/4 the way then it stops and all my music and everything else is gone

  • info278 Aug 06, 2008

    my divice in first step look in plag and play but during driver inistall exit

  • kezzafergo Aug 06, 2008

    Im having the exact same problem! first it wouldnt charge at all, so i spent all day onlne trying to figure it out. its been charging for 13 hours and still isnt fully charged. now my oc is saying it isnt connected, when it is, so i cant transfer files. how annoying! i thought these things were meant to be great!

  • Anonymous Sep 08, 2008

    mtp device not connected

  • leila_sh110 Oct 12, 2008

    usb doesnt recognized by the computer,

  • Anonymous Oct 13, 2008

    its been a long *** time since i had my creative zen v plus , and just like 3 weeks ago it started to do this **** to me man , its bull ,i need help

  • george_loyol Mar 11, 2009

    the player cant open & transfer the songs & other media from computer.
    how i me..ple..

  • Anonymous Apr 26, 2009

    Creative Zen V plus used to work, now "There is an error with your device" MTP driver did not work.  But the MP3 player works fine on my friend's computer.

    How can I get windows to forget everything it ever knew about this player and then reinstall the driver (I tried the traditional method of uninstalling from the device manager and reinstalling) it almost gets to the end, but then it fails.

    It worked before, what did windows do? Anybody know?

  • alliesmp3 May 11, 2010

    Can you tell me the name of the software? Is it avisynth? I don't see anything that resembles creative...thanks.



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I had the same problem but solved it, it seems that the usb driver does not always install with the software installation so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain

Posted on Mar 24, 2008

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This is a common problem when the battery is completely depleted. You may also see a windows pop up saying that an MTP device is connected. The first thing to do is to let the zen charge up at least some. The second thing is to go into the device manager in control panel and locate the MTP device under portable storage. Then right click on the MTP device from the list and UNinstall. Then, unplug your player, wait a few seconds and plug it in. Hopefully this time your software will load properly and your computer will recognize the zen.

Posted on Mar 23, 2008


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