Just setting up small business the intercom feature is not working between the 2 phones. Line 1 is voice Line 2 is fax and lines 3 and 4 are rollover lines. I had a professional come in aand do all the wiring for me and I am confident he did e/t right. He rx'd the phones and is baffled by the intercom not working. I have already exchnged one thinking it was defective. I am using Nuvox and T1 so no DSl involved. Any suggestions?
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From ext 10 or 11: press feature 00 press left intercom twice press right intercom once enter extension number press ** then press the lines in the order you want them picked up (line 5, 4, 3, 2, 1 then the intercom ) press** press feature 00 to exit programming.
When the extension picks, it will pick up line 5. If 5 is busy, it will pick up line 4 , etc....
Since you said line 3 was working for #2 company, i will suggest you put the line 3 back from where you removed it from. From the look of things the line might be the only line connected to be functioning. When ever you want to switch line since it is with intercom you will need to switch both side from where it is connected to where it is connected to, so that network connection can be achieved.
And on the other hand, the other line might not be working properly, that is why it was not connected or used.
This is done on extension 10 or 11
Press Feature 00, Left Intercom, Left Intercom, #209
At the line prompt enter a line number for the pattern
At the pattern prompt enter a pattern number 1 through 8. (1 is a default)
#209 to program next line
Feature 00 to exit programming
You can buy a 2 line phone, but to use the fax/dsl line for voice, you will also need a line sharing device.
"The stick" is a good brand....
All it does is recognize if an incoming call is a fax or a voice call. If fax it would go to a fax port on the stick. If voice, it comes out the voice port which you can call on.
The same rules apply to this line....if something is using it, the next call will get busy......But now you could have the phone company "Hunt" your line 1 to line 2 (fax/dsl) if line 1 is busy.......hence...2 incoming lines....
From extension 10 or 11 Press feature 00 LEFT INTERCOM LEFT INTERCOM RIGHT INTERCOM Enter the extension number of the extension you need changed. press ** (start, star) then the order you want the lines to get picked up (if you want to grab line 4 then 3 then 2 then 1, upon going offhook, press "** line 4 line 3 line 2 line 1) Then ** (star, star) when done
When finished, press feature 00 to get out of programming.
From intercom 10 or 11. Feature 00 Left intercom Left intercom Right intercom Enter the extension number in question press * * then touch the lines in the order you want to pick up. (line 1 line 2 etc..) press * * Press feature 00