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Re:System not booting

IBM desktop 8311-63U Model

System not booting up..Blank screen. When insert the WinXP disk, this is what comes on the screen....

Any sloution for this issue?

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  • 4 more comments 
  • odai Mar 25, 2008

    I copied and pasye the web address you send me but I could not get connected to that site. can you send it again, this time as a link so i can click directly.

    Question: How will I be able to upgrade firmware on the HDD if the computer is not booting?

  • odai Mar 28, 2008

    Message says txtsetup.sif corrupt or missing!

    I change cables and hard drive and the system boot but the screen is black and white and there is no icons on the desktop . Neither is there any start button at the bottom to click on.

    What should I do next.

  • odai Mar 29, 2008

    I want to suggest that the hard drive is no longer any good because the system went through the firmware process but nothing happened because it says there was no device detected.

    I have reset the BIOS jumper as instructed by your expert and also taken the battery out and replace it back.

    I removed the hard drive from another system which has WinMe and was able to have it booted, the only problem now is that the desktop background is greyish black without any icons and start button. Don't know if I am experiencing any resolution setting or video card problem. What does a video card look like and where is it located.

    This set was working fine up until lately.

    I am depending on your expertise to get through this.

  • odai Mar 29, 2008

    Will appreciate also if you send me info on connection a hard drive as a slave to the other DELL system.

  • odai Apr 07, 2008

    Just a few more concerns:

    I upgraded the hard drive from my other computer from WinMe to WinXP and was successful. however the screen resolution is 640 x 480 and color quality is lowest(4bit). The slider to adjust is not working in display properities.

    In the advance tap the adapter type has no name: chip type (unavailable) DAC type (unavailable) memory size (unavailable) adapter string (unavailable) Bios information (unavailable)

    On the Monitor tab: Monitor type is default monitor, properities is greyout : screen refresh rate (greyout) and there is no color management.

    The is still nor Interner explorer icon to get to the internet..

    Need help?

  • odai Apr 12, 2008

    You never responded to my last posting on 07 Apr.



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Are you using the standard hard drive which came originally with the pc. You either need to choose S and specify a hard drive which may be a Seagate Barracuda ATA IV. Try that first. If there is still a problem you should upgrade your firmware on the hdd by running the patch which you will find on

This site will also give you additional drivers if you need them. IBM tend not to use generic drivers.

Posted on Mar 22, 2008

  • 1 more comment 
  • Julie Judson
    Julie Judson Mar 25, 2008
    This is a long link so you may have to cut and paste it into your browser

  • Julie Judson
    Julie Judson Mar 28, 2008

    Let me get this straight.

    You have had trouble booting your computer and get a blank screen.

    Then you tried to reinstall your operating system.

    You got an error that windows requested additional drivers for the mass storage devices.

    Now you seem to have changed hard drives and have an error txtsetup.sif is missing or corrupt. With a blank screen. Did windows install or not.

    I need some clarification here.

    Are you trying to reinstall windows from a CD? Is it a good quality CD with no scratches?

    Are you still working on your original hard drive?

    Did you apply the firmware to your hard drive?

    Have you checked your bios as suggested by Ekse to see if the hard drive is recognised in there.

    Try running through the windows installation again. If it stops on the mass storage device item you need to run it again but press F6 at the beginning and add the drivers for your HDD.

    All this is assuming that you have nothing on your hard drive you want to keep by the way.

    It is possible that your hard drive needs changing. Has it been making a clanking noise? This indicates a failure.

    If you do have any data on the disk you may be able to recover it by adding it as a slave to another computer. If you have a computer available and you dont know how to do this I can send you some info.

  • Julie Judson
    Julie Judson Mar 29, 2008

    Here is a link which explains how to add a hard drive. You need to pay special attention to your jumper settings. They are the little tiny pieces of plastic which cover the pins on your hard drive. IDE ribbon cable connected hard drive only.

    The ME hard drive needs to be designated as master and the old one as the slave. There will be a diagram on the drive which says which pins the jumpers should be on. If you have SATA then dont worry. SATA 0 or 1 is the master SATA 2 or above is the slave. Depends on what your sata connectors on the motherboard are called. Some start at 0 some start at 1.

    Make sure you have power to all components.

    The graphics card is the 15pin holed blue connected at the rear of your pc. It may be built onto the motherboard or a separate card. Dont press too hard and crack the motherboard though.

    Your grey screen maybe due to having disabled the explorer.exe process.

    Try this, and you will be working blind so do it precisely

    Press the windows key once (has picture of flying windows on it)

    then press R

    then type explorer.exe

    press the enter/return key


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Hey, that a common problem if your harddrive is SATA

but first, check that your harddrive is seen by bios.
If not check cables, you can try reconnecting the cables incase seomthing isnt touching.

If hdd is seen and working

your going to need a SATA driver for your windows setup.
Il tell you more about that after you have checked the harddrive.

Posted on Mar 22, 2008

  • Ekse Apr 07, 2008


    tell me is your harddrive SATA or ATA

    This here is a SATA drive witch needs you to enter a disket in windows xp setup to install on such drive


    This here is a old ide drive which should work right away


    If your drive is a SATA disk then you need a disket with the Sata drivers for your motherboard

    if your drive is ide then the disk is most likely broken.

    let me know if its SATA and Il find the drivers for you and get this solved.

    PCBuilda.. is typeing alot useless information.

    This is very simple.

    If the drive is ide and not detected, jumpers and cables are ok. then the drive is broken.

    if its SATA then you need the driver diskette and il give you instructions after you confirm this.

    after you install xp you need to install the device drivers thats why your settings are as you said.



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