Question about HP Pavilion dv6000z Notebook

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Laptop freeze problem

When trying to open attachements in hotmail, computer freezes and wont allow to open attachement. Even hyperlinks are inactive. Can you please help?

I have the same problem.
My laptop is a Pavilion dv6736nr 3 months old running Vista and I use Hotmail Classic. Initially it would freeze while opening attachments. Now it happens when I merely select a message. Often I see the comment at the bottom of the screen that it is downloading pictures.
I erased all temp files and ran Regcure. The only way out of a freeze is to use Task Manager and terminate IE. Task Manager points to no one process that is running heavily. I have a lot of phots stored on the PC and i run Family Tree Maker - a genealogical search tool.
I could not find fault log in Windows.

Posted by on

  • robertwalsh9 Mar 22, 2008

    I already deleted all the temp files with no diff.
    I already tried to disable the Norton firewall (windows is already disabled).

    How do you choose which add ons to IE that you could/should remove?


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1. Possibly it is a video card problem
2. It could be a missing file problem

I'll look into this a little more if these aren't the problems

Posted on Mar 22, 2008

  • Benjamin Patri
    Benjamin Patri Mar 22, 2008

    deleting temp and cookie files would also not be a bad idea


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Make firewall disable and tray

Posted on Mar 22, 2008

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There aint any faults on your windows, you can try to do a windows update on your vista. upgrade also your IE. download java and also disable addons to your IE. this should help.

im sure you wont have any problems opening attachements after this.

Posted on Mar 22, 2008

  • 2 more comments 
  • earl norman llanera
    earl norman llanera Mar 22, 2008

    delete files in start>run>%temp%, temp, prefetch to free up disk space.

  • earl norman llanera
    earl norman llanera Mar 23, 2008

    well, you can choose how to disable addons on IE by going to the tools. if your using IE7, tools is at the righthand corner of your browser window. If your using IE6, upgrade now to IE7.

    You didnt mention that you have norton firewall. hence, you might be using NIS right? for worst case scenario, try uninstalling your norton then check if you still have difficulties in opening attachements. then, re-install your norton internet security.

    post any developments monitoring this.

  • earl norman llanera
    earl norman llanera Mar 23, 2008

    just try DISABLING all the addons and try to open attachements ok.

  • earl norman llanera
    earl norman llanera Mar 25, 2008

    please acknowledge what did you do to fix your solution here so that we would have a online reference for future clients.


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Hyperlinks are off need on

What type of file are you trying to add. .bat.exe etc because some emails services deem these to be hacking tools and will not allow you to sent it to someone.

Have you got a big file because most services do not allow over a limit of MB

you could try and you a dropbox to save/send files

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Fix Hotmail slow and freezing

Any ideas why Hotmail freezes? This is a serious problem for Hotmail users. You can not bear the free e-mail gets slowdown and freezing, so you are looking for a way to solve it? The tips provided by our computer technicians can help you get rid of the problem in minutes. Follow me and read the guide to fix Hotmail slow.
Tips 1
When the problem occurs, you should open the Task Manager and end the frozen page. Many e-mail slow problem due to temporary Internet Files. They are the garbage you never need.
Manual removal Temporary Files and caches
1 Click Tool to drop-down the menu and select Internet Options.
2 Click Settings on the General tab.
3 The Delete File button enables you to remove junk items such like Temporary Internet Files, Cookies History, etc.
Tips 2
DNS is short for Domain Name System. DNS was designed to deal with the IP address you type in. Cleaning it is easy, just visit How to clean up caches and registry.
Hotmail freezing not only caused by junk files but also due to IE browser version incompatible. Check your browser update and download the latest version.
Other causes of Hotmail freezing and slow
If ActiveX controls and plug-in are not enabled, the webpage may hang up. To enables ActiveX controls and plug ins, you should go to Tool > Internet Options > on the Security tab, select "Internet" >choose Custom Level > From the "Security Settings to enables the setting.
Occasionally, virus installed on your computer without your permission. It can change the setting of your computer by modifying the registry. Fixing it is easy, ErrorFix was designed for users with no computer savvy. They can clean up registry without the help of technical personnel. In fact, ErrorFix has the ability of fix all errors above. Have a wonderful experience of fixing Hotmail slow and freezing now.

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1 Answer

Freezes almost everyday .wont even turn off.always have to let battery run out then restart next day

When the computer freezes, you can remove the battery physically instead of having to wait the few hours for it to run down. Underneath the laptop are two tabs holding the battery in, just release them and pull it out.
Are you using the machine on a soft surface (bed, couch?) that would allow it to overheat and malfunction when it freezes? Are you overloading the CPU with too many overbearing programs? Perhaps you've got a virus?
You'll need to be more specific about what you are doing when the freezing occurs. This could be anything ranging from software to hardware faults.

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Laptop freeze problem

Go to C/windows and look for a folder called Faultlog.txt. Open it and it should display all the faults that have occurred. Post a few so we can see if theres anything in particular thats causing it.
i would suggest that you reboot and get into Windows. Press [Ctrl] + [Alt] + [Delete] and click Task Manager. On the Performance tab, it will give you a reading for the amount of processor usage (which should only be a few percent when the system is sitting idle) and another counter for the amount of memory usage (this should be 192Mb, i.e. 196608Kb, or less). Minimise Task Manager.
When your PC starts freezing or looks like it's about to (if you can tell when it's going to happen), then try and bring up the Task Manager window again from the taskbar at the bottom of the screen. Has the processor usage shot up? What has happened to the memory usage? You might need to resize your screens so that you have the Task Manager running at the side whilst you continue working - that way, you'll be able to keep an eye on what's going on.
Give us some feedback about your results and we'll try and diagnose it further :)

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