Question about HP Pavilion dv6000z Notebook

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Laptop freeze problem

When trying to open attachements in hotmail, computer freezes and wont allow to open attachement. Even hyperlinks are inactive. Can you please help?
thanks

I have the same problem.
My laptop is a Pavilion dv6736nr 3 months old running Vista and I use Hotmail Classic. Initially it would freeze while opening attachments. Now it happens when I merely select a message. Often I see the comment at the bottom of the screen that it is downloading pictures.
I erased all temp files and ran Regcure. The only way out of a freeze is to use Task Manager and terminate IE. Task Manager points to no one process that is running heavily. I have a lot of phots stored on the PC and i run Family Tree Maker - a genealogical search tool.
I could not find fault log in Windows.

Posted by on

  • robertwalsh9 Mar 22, 2008

    I already deleted all the temp files with no diff.
    I already tried to disable the Norton firewall (windows is already disabled).

    How do you choose which add ons to IE that you could/should remove?

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3 Answers

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1. Possibly it is a video card problem
2. It could be a missing file problem

I'll look into this a little more if these aren't the problems

Posted on Mar 22, 2008

  • Benjamin Patri
    Benjamin Patri Mar 22, 2008

    deleting temp and cookie files would also not be a bad idea

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Make firewall disable and tray

Posted on Mar 22, 2008

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There aint any faults on your windows, you can try to do a windows update on your vista. upgrade also your IE. download java and also disable addons to your IE. this should help.

im sure you wont have any problems opening attachements after this.

Posted on Mar 22, 2008

  • 2 more comments 
  • earl norman llanera
    earl norman llanera Mar 22, 2008

    delete files in start>run>%temp%, temp, prefetch to free up disk space.

  • earl norman llanera
    earl norman llanera Mar 23, 2008

    well, you can choose how to disable addons on IE by going to the tools. if your using IE7, tools is at the righthand corner of your browser window. If your using IE6, upgrade now to IE7.



    You didnt mention that you have norton firewall. hence, you might be using NIS right? for worst case scenario, try uninstalling your norton then check if you still have difficulties in opening attachements. then, re-install your norton internet security.



    post any developments here...im monitoring this.

  • earl norman llanera
    earl norman llanera Mar 23, 2008

    just try DISABLING all the addons and try to open attachements ok.

  • earl norman llanera
    earl norman llanera Mar 25, 2008

    please acknowledge what did you do to fix your solution here so that we would have a online reference for future clients.

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1 Answer

Cannot open my emails


Which email acc.????...
Windows Live Hotmail allows users to view attachments within a Web browser or save them to the system's hard drive.
If Hotmail can't open an attachment, the problem lies with an incompatible file format or Hotmail's automatic blocking service.
You may need new software for opening unfamiliar formats, while blocked files are permanently inaccessible from within Hotmail.
Accessing these files requires action by the sender or forwarding the file to a different email client. Incompatible File Format
Occasionally a sender may attach a file that simply doesn't work with any software you have installed on the system.
Attempting to open the attachment will result in a "Windows cannot open this file" message or similar error display.
Many programs use very specific file formats that don't operate with most other software, such as Photoshop's PSD image files or Microsoft PowerPoint's PPT files.
Ask the sender to convert the file to a more widely compatible format, or install the appropriate software on the system to open the attachment.

Blocked Attachments
Hotmail blocks attachments it believes may contain unsafe or otherwise malicious code.
This includes any and all executable file types, including MSI, EXE, HTML, STC and COM files, along with many others.
Attachments blocked in this way result in a "Windows Live Hotmail has blocked some attachments" message when viewing the email.
While this service does block many real threats to system security, Hotmail may occasionally deny access to an item from a trusted sender.
Unfortunately, these files become permanently inaccessible once blocked by Hotmail, and accessing them requires using a workaround outside the Hotmail application.
Only attempt to access attachments you trust as safe.


Forward Workaround While Hotmail cannot open blocked attachments, it allows users to forward the message with the blocked file still attached.
Send the file to a different email client, and open the attachment using that account instead. Note other clients may have different security measures, but some will still block access to executable files and other potentially harmful data.

Compression Workaround

Ask the sender to package the attachment into a ZIP, RAR or other compressed file format before attaching.
Hotmail will not block any file type located inside a compressed archive.
Both Windows and OS X can create compressed ZIP files, and free utilities such as Zipeg and 7-Zip can create many other types of archives as well.
Some email clients, such as Gmail, will not allow users to send some file formats, even when packaged into an archive file.


http://windows.microsoft.com/en-US/windows7/Compress-and-uncompress-files-zip-files


http://ask-leo.com/windows_live_hotmail_has_blocked_some_attachments_how_do_i_get_around_that.html

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Windows Live Hotmail allows users to view attachments within a Web browser or save them to the system's hard drive.


If Hotmail can't open an attachment, the problem lies with an incompatible file format or Hotmail's automatic blocking service.


You may need new software installed on your computer IE: adobe . direct x , zip for opening unfamiliar formats, while blocked files are permanently inaccessible from within Hotmail.


Accessing these files requires action by the sender or forwarding the file to a different email client.


Incompatible File Format


Occasionally a sender may attach a file that simply doesn't work with any software you have installed on the system.


Attempting to open the attachment will result in a "Windows cannot open this file" message or similar error display.


Many programs use very specific file formats that don't operate with most other software, such as Photoshop's PSD image files or Microsoft PowerPoint's PPT files.


Ask the sender to convert the file to a more widely compatible format, or install the appropriate software on the system to open the attachment.


Blocked Attachments


Hotmail blocks attachments it believes may contain unsafe or otherwise malicious code.

This includes any and all executable file types, including MSI, EXE, HTML, STC and COM files, along with many others.


Attachments blocked in this way result in a "Windows Live Hotmail has blocked some attachments" message when viewing the email.


While this service does block many real threats to system security, Hotmail may occasionally deny access to an item from a trusted sender.


Unfortunately, these files become permanently inaccessible once blocked by Hotmail, and accessing them requires using a workaround outside the Hotmail application.


Only attempt to access attachments you trust as safe.

Forward Workaround


While Hotmail cannot open blocked attachments, it allows users to forward the message with the blocked file still attached.


Send the file to a different email client, and open the attachment using that account instead.


Note other clients may have different security measures, but some will still block access to executable files and other potentially harmful data.


Compression Workaround


Ask the sender to package the attachment into a ZIP, RAR or other compressed file format before attaching.


Hotmail will not block any file type located inside a compressed archive.

Both Windows and OS X can create compressed ZIP files, and free utilities such as Zipeg and 7-Zip can create many other types of archives as well.


Some email clients, such as Gmail, will not allow users to send some file formats, even when packaged into an archive file.


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Go to C/windows and look for a folder called Faultlog.txt. Open it and it should display all the faults that have occurred. Post a few so we can see if theres anything in particular thats causing it.
OR:
i would suggest that you reboot and get into Windows. Press [Ctrl] + [Alt] + [Delete] and click Task Manager. On the Performance tab, it will give you a reading for the amount of processor usage (which should only be a few percent when the system is sitting idle) and another counter for the amount of memory usage (this should be 192Mb, i.e. 196608Kb, or less). Minimise Task Manager.
When your PC starts freezing or looks like it's about to (if you can tell when it's going to happen), then try and bring up the Task Manager window again from the taskbar at the bottom of the screen. Has the processor usage shot up? What has happened to the memory usage? You might need to resize your screens so that you have the Task Manager running at the side whilst you continue working - that way, you'll be able to keep an eye on what's going on.
Give us some feedback about your results and we'll try and diagnose it further :)

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