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First of all did you install the software first,prior to pluging in the bluetooth? If not, try unistalling it and then install software and reboot. Then after reboot plug in adapter. Hope this helps. Also check for updates on the manufacturer website.
You need to install the bluetooth software, if you have a disk, install from there. Otherwise look on the manufacturers website for the drivers and other software you may want. the bluetooth device itself is just the hardware, you need both the software and the hardware, good luck,
PS, also mention what operating system you have, because XP doesn't support it even though it will work on XP, that's a MSFT thing,they would rather say they don't support something than have it work properlly with their software