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please give your printer to an service center because may be there is a tiny piece of paper jammed exact in sensor, or may be the sensor is not working
If you don't have any paper stuck in there you will need to reset your printer. you can do this by unplugging the power cord from the back of the printer and leaving it out for about 30 seconds. Plug it back in and retry
Says I have paper jam but I don't have paper in there also I went and bought ink and put it in the light went out of paper jam but when I went ot use it it came back on.
Try this...With te printer off line, press the paper feed button making sure thre is paper in both feed trays. Once it print, a blank page go in and change back t your desired papper source. Hope that helps, please let me know.
After stripping the printer down I found there is a lever in the path of the paper that operates a photo electric sensor. This can get stuck in the wrong position. To reset it get a sheet of A4 paper or (better) card fold back a 1 cm strip on the top edge of the paper and press it down flat. Open the rear cover and insert the sheet folded edge first and folded flap upper most over the top of the upper set of rubber rollers. Push it into the machine as far as it will go and then withdraw it. You should feel a little resistance or here a click as the lever is reset. You printer should now work.
Several hours of frustartion and foul language have brought you this fix. I hope it works for you.
That error usually comes from the sensor under the platen roller. It's a tiny black plastic piece that the paper pushes when it passes under the platen roller. The end can bend when you pull out a jam, or a tiny paper scrap can hold it down. The same screen gives error codes when there are other malfunctions, the error now is just that sensor.
That problem is the sensor tab under the paper guides where the paper comes out to print. It gets bent or broken when you pull out a paper jam. If you can't find it, youll need a shop repair.
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