It doesn't seem to be picking up the dirty water into the tank
There are a few things to check. First make sure the front panel is installed (the square part that is removed for using the hose). Next make sure the lid has snapped in place. Next, remove the lower tank and look for the round tube for a rubber seal, should be on. I have found these to be the most common problems relating to your suction issue. Also verify that it actuallu is putting water down ( this is another issue).
I’m happy to assist further over the phone at https://www.6ya.com/expert/robert_b96ba3f038cf317c
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