Question about Acer Aspire 7720 Notebook

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BSOD? I've had my notebook a grand total of 3 days and it is now not working....kind of. I can access all aspects of my computer as my My Documents pops up when I log in. No other things show up. I can obviously navigate, opening FF or IE to surf the web, but I've got no start bar, no background, no icons, nothing. So I've basically got a black screen of death. Any ideas until I call customer support?

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  • Boo200206 Mar 22, 2008

    I can make one, I still oddly have full access to my computer, its just acting like the start bar and desktop can't load.

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Sounds like you need a reinstall of the operating system..did you get a recovery disk?

Posted on Mar 22, 2008

  • Patrick Michaels
    Patrick Michaels Mar 22, 2008

    ok..then do that, and see what happens...

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The data cable can be severed over time though opening and closing the display. This can be replaced.
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I have a Gateway MX8734 laptop - it's about 4 years old or so. Almost every time it's moved while on, it shuts down instantly. Other times, we get a BSOD error indicating that something's up...


Hi,

I see how frustrating it can be to have a computer that is as unreliable. In this issue, as you described, I see that there are a couple of things that might be causing the failure in your portable system. One is the video card driver, another is the memory module. The reason for the failure on the memory module is that once an operating system is loaded into a computer, it gets loaded in the memory module, and failure of the device will usually result to BSOD.

Here is what you can try to do to further isolate the issue.

1. uninstall the video driver of your computer
a. press the windows key + R
b. type devmgmt.msc then click on ok
c. click on the plus sign beside the display adapter and you should see there something that says Intel GMA 950 Dynamic Video.
d. right click on that item and then choose uninstall.
e. download this file into your computer desktop: video driver
f. restart your computer. when it asks for a video driver for your computer, cancel it then double click on the driver that you downloaded into your desktop.

if this does not resolve the issue, you will need to do trial and error on the memory module on your computer.

2. Reseat the memory module on your computer. Download this user manual so that you will be guided in getting access to the memory module of your computer.

3. if step 2 does not work try to work your computer with one memory module at a time (assuming that you have two memory module installed in your computer. This is to find out if there are any defective memory module installed in your computer.

I do hope this information is enough to fix your computer. Do give me an update on what happens so that we will be able to further diagnose your concern.

Note: it would help much if you take a note on the BSOD error that you encounter.

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Good day there, glad to be of assistance to you today.
What kind of mouse is it? Is it a bluetooth mouse with batteries?
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• Excessive use of computer or a malfunctioning cooling system can make computer/laptop overheated. Whenever system is heated, its efficiency will go down. BSOD is one possible consequence of over heated system. Keep fan of your computer in fully functional mode.
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Do you need quick fix for BSOD and want to increase PC speed? The above guidelines allow you to take measures to fix and keep your Windows properly maintained. Prevention is the best cure.Download reginout registry cleaner intel partner

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