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LENSE PROBLEM I HAVE A JVC GR-D72AA, WHEN I REMOVE THE LENSE CAP IT STILL SAYS UNCAP THE LENSE AND IT IS BLACK BUT HAS SOUND, CAN YOU TELL ME HOW TO FIX IT AND IT IS A NEW CAMERA.

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It's caused by failure of the image sensor. JVC has had other model digital cameras do this in the past and still fixes the problem at no charge, EVEN IF THE WARRENTY is clearly out of date. JVC is very nice to work with and have great customer service associates. You can call the toll-free parts line at 1-800-252-5722. You can also go to www.JVC.com and get the shipping address to mail it in for repairs. - JHOBBS

Posted on Mar 22, 2008

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