When I put a tape in the camcorder and close the compartment, the tape will not retract within the camcorder. The motor runs but the tape will not go down. When I remove the tape and close the compartment, it will go down just fine.
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This is caused by problems with the mechanism. There should be an indicator on the LCD screen when this happens. If the indicator shows a teardrop, it means the unit thinks it has moisture (dew sensor). The most likely fault is a defective capstan motor, the motor that moves the tape through the camera. Time for a Canon service center.
Yeah ! Your problem is very simple. u can solve it on your own.
If you dont put the tape the comparment closes well and as soon as you pot the tape the compartment does not close , Right ?
The solution is there within ur hands itself.
If you want the compartment to be closed, then simply dont put the tape inside. let it be outside itself. U see, its so easy !
I had a similar issue where the tape bay would not lock in and engage the motor mechanism to load the tape. I removed the battery from the unit and let it stand for approximately a minute then reinserted the battery. The tape drawer closed first without a tape then reopened with no issue. I then inserted a new tape with no issue. I guess it needed a hard reboot.
Loading unit problem is a common mechanical problem in camcorders. To remedy the problem, trained tech need to disassemble the mechanical system around the loading and replace few broken gears (plastics) and adjust it. Repair cost may run close to half of the new camcorder. If you really got to repair this camera for some sentimental reason or for special needs otherwise better to invest the repair charge into a new camcorder.