Question about Logitech Webcam
My computer freezes every time I use my camera. What can I do?
Answer Normally if a camera freezes after a few seconds, it is related to the USB chipset you are running. Some chipsets do not have enough bandwidth to support a camera. Make sure you are plugging the camera directly into the computer while testing and unplug any other USB devices you may have except a keyboard or a mouse.
To resolve the issue, we recommend using the USB troubleshooting steps detailed in Troubleshooting USB Issues.
If you have the same issue but do not have the USB chipsets discussed in the document, please make sure you have the latest version of the Logitech camera software AND the latest version of DirectX.
You may also want to slow down the hardware acceleration. To do this, right click on the desktop and choose Properties. Click on Advanced/troubleshoot. Lower the hardware acceleration, apply any changes and try the camera again.
If you are running Windows XP, please make sure you have the latest sound card, video card and Windows XP updates. You can get the sound card and video card updates from the card manufacturers or PC manufacturers web site. You can get the Windows XP updates from Microsoft. With the release of any new operating system, we suggest that you check for updates to the operating system and hardware drivers. These updates can resolve many video streaming issues.
Posted on Apr 03, 2008
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Posted on Jan 02, 2017
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