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The shutdown window keeps coming up and my computer shuts down

No matter what I'm doing at the time, my computer will show the window to turn off the computer as if I clicked on the start icon and selected the turn off icon. If I don't click cancel fast enough, the computer shuts down. It also starts itself up too. Some times it will not happen for more than an hour, but most of the time it's almost constant. I am using windowsXP home version. Please help me with this as I am ready to take a hammer to it :-) thank you

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  • Buddy2815 Mar 22, 2008

    Here is the list of applications that are running. Thank you for your help.
    PDVDserv,AOLDial,jusched,AOLSP Scheduler,ASMonitor,AOLSoftware,m3SrchMn,mwsoemon,InstantAccess,RegisterDropHandler,HDAShCut,SOUNDMAN,ALCWZRD,ALCMTR,qttask,ctfmon,msmsgs,YAHOOM~1,AOL,Action Manager 32,Adobe Reader Syn...,BigFix,PowerReg Schedul...

  • Buddy2815 Mar 23, 2008

    Thank you so much for your help ginko, I'll try everything you said and let you know how I made out. Thank you again, I really appreciate it. Thank you to Sergio and eagle338 as well.

  • Buddy2815 Mar 28, 2008

    Hey guys, I tried your suggestions, but still had the same problem, so I took my computer to the geek squad and it turned out that the power supply was the problem. They replaced it and it's been working fine since. Thank you for your assistance though, I do really appreciate it.



3 Answers

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This is probably due to a virus.. there are many viruses that do this.. Until you fix it you can open

gpedit.msc -> computer configuraton -> windows settings -> security settings -> local policies -> user rights assignment -> shut down the system -> remove everyone from shutting down the system.
This wont let anyone including you shut down the system including you but that would keep the system on until you fix the problem. I will check for the virus that does this and post back..

Posted on Mar 22, 2008

  • eagle338
    eagle338 Mar 22, 2008

    click start->run->type in msconfig->and click on the startup tab.. Get me the list of all the applications that are running and i will tell you which nasty virus is doing this..

  • eagle338
    eagle338 Mar 28, 2008

    Great to know that you have fixed it and thanks for the information... Thanks for using Fixya!


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Go into control panel and find display properties.
click the 'screen saver' tab at the top in display properties.
click the power button displayed in display properties under 'screen saver 'tab.
see the settings for atoshutdown

Posted on Mar 22, 2008

  • 2 more comments 
  • Ginko
    Ginko Mar 22, 2008

    if it is not power settings (auto hyberante or auto stand by), then either you have a virus or windows is corrupted.
    If your antivirus is good and up to date, then probably windows is corrupted.
    In any case do a backup of your data.
    If you do nott have any virus you will need to reinstall the system doing a complete recovery from disk, or doing a windows installation from windows cd.
    Do a backup and do a total recovery if you have the disks most likely the problem will disappear.

  • Ginko
    Ginko Mar 22, 2008

    Here is a breackdown of processes running on your pc.

    Nerocheck, nero startup

    RECGUARD, process from HP

    SM1BG, installed with iTunes, Napster and USB devices

    igfxtray, Graphic card help

    hkcmd, Intel's Hotkey Command Module (VGA card)

    PDVDserv, process info for PowerDVD

    AOLDial, AOL dialler

    jusched, process info for Sun Java Update

    Scheduler, AOL scheduler

    ASMonitor, This is either aol monitor or a known spyware/trojan/virus. If the find this process in aol subfolder = C:\Program Files\AOL\Active Security Monitor\ASMonitor.exe then it is just aol scheduler. the virus in in programfiles\ASMonitor \ ASMonitor.exe. In your case it should be just the aol security, as you have the rest of aol. Do not download from Internet any tool/software to remove, identify asmonitor.exe, majority of this software are virus installer themselves. I think in your case this is not a virus

    AOLSoftware, AOL Software

    m3SrchMn, mild spyware called my serch bar this download. U se your antispyware to remove this. By the way, this never cause your pc to shut down

    mwsoemon, mwsoemon.exe is an search toolbar application by MyWebSearch, same as above, mild spywaare.

    InstantAccess, Trojan dialler, this one does not turn pc off either.

    RegisterDropHandler, scanner textbridge file

    HDAShCut, High Definition Audio Property Page, often erroneally indicated as spyware by bogus antyspyware.Same as ASmonitor above, most likely this is not a virus.

    SOUNDMAN,soundcard software

    ALCWZRD, audio drivers from RealTek, same as HDAShCut above , indicated wrongly as spyware by bogus antispyware websites, it is not a virus

    ALCMTR, ALCMTR.EXE is a process installed alongside RealTek AC97, same as above, not spyware

    qttask, quick time task

    ctfmon, configuration monitor

    msmsgs, msmessenger

    YAHOOM~1, yahoo messenger

    AOL, AOL

    Manager 32, drivers for Plustech scanners

    Adobe Reader Syn..., Adobe Reader S

    BigFix, bigfix security software

    PowerReg Schedul, normally is registration reminder, sometimes some malaware can use same name.

  • Ginko
    Ginko Mar 22, 2008

    To get a more detailed analysis you need to download This software called hijack this

    Althought you have a couple of trojans malaware seems none of them has capabilities for regularly shutting down your PC.

    Try first performing a regular system scan from safe mode using your antivirus, if you do not have updated antivirus you can download and install a free one here.
    Also download and install spybot antispyware here.
    Also download and install this antispyware tool call smitfraudfix

    Never download any untrusted antivirus /antispyware, often they are malicious software and install viruses.

    Reatart pc and go into safe mode pressing f8 on startup,
    All from safe mode do following
    run full antivirus scan
    run spybot scan
    finally run smithfraudfix
    Restart pc.

    At this point you should have fixed all malaware in your pc, check which processes are starting on startup using hijack this .
    It is possible that the shut down problem had not been fixed, as Windows had been permanently damaged.

    In this case you need to do a backup of your data and reinstall windows using recovery disks or Windows Setup Disk.


  • Ginko
    Ginko Mar 22, 2008

    PS: the setting : gpedit.msc -> computer configuraton -> windows settings ->
    security settings -> local policies -> user rights assignment
    -> shut down the system -> remove everyone from shutting down
    the system. It is used in computers which are turned off from network etc, not on standalone computers.
    The registry setting above, if used for a prolonged time can cause further damage to your system. Do the virus scan from safe mode as soon as possible.



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You have a virus, scan your pc with nod32, you can download from

Posted on Mar 22, 2008

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