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Error message disc is scratched

I get an error message that disc is scratched on all disc.

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I think the lens is damaged

Posted on Mar 22, 2008

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Posted on Jan 02, 2017

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The disc is unreadable but dosent say clean disc or anything


"Unable to read the disc" or "Disc could not be read" MessagesIf you are getting one of the above error messages:
  • This message can display if you eject a disc during game play. If this is when the message displayed, make sure that you return to the Wii Menu before changing discs if you wish to play a different game.
  • If your Wii console is laying flat, it may be positioned upside down. Ensure that is positioned right-side up: the game disc slot should be above all three buttons and the SD Card slot.
  • Ensure that you are properly loading a Game Disc. insertdisccorrect.gif
    • If your console is placed vertically, the disc label will face to the right.
    • If your console is placed horizontally, the disc label will face upwards

  • Check our list of specific game issues to see if there is a known issue with that particular title.
  • If you know you are inserting the Game Disc correctly, but are still have the same problem with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures (click here).
If the above information did not resolve the issue or it is happening with most or all of your games, a repair is necessary. Please note: So that our technicians are able to duplicate the issue, please include at least one sample game disc that causes this message to appear when played. Click here to set up a repair.

Jan 23, 2011 | Video Game Consoles & Games

Tip

When you try to play a DVD game on Xbox 360 it tries to play as a movie?


c on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"
THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.
Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

on Feb 18, 2010 | Video Game Consoles & Games

2 Answers

Won't recognize the disc as a game... how do we fix this? Its a brand new Wii game.


Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).



If the games look significantly damaged, such as with scratches or cracks, it will need to be replaced.



If the game looks dirty (fingerprints, smudges), try cleaning the Game Discs. If the problem persists, the Game Discs will need to be replaced. or Click here to download repair guide

Dec 22, 2010 | Nintendo Wii Console

1 Answer

When we insert game discs in our wii, it will let us play for about 2 minutes, then give us a message that reads, "disc cannot be read, please refer to wii ooperations manual." I ordered the wii...


Check to see if there are any scratches on the disc. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating "Disc Read Error" or something to that effect. With some scratched discs, the data cannot be read and the game console may not even recognize the discs at all, giving you error messages etc. Best remedy for starters, is to try clean the discs and make sure there are no smudges or dirt marks left on the play-side of the discs. If there are any scratches on the discs, they will need repairing.


Most Game Discs, DVD's and CD's can be fixed quite easily back to "As Good As New Condition". Some home remedies or cheap repair kits may help with some light marks or very light scratches on some discs, but a professional disc repair service is usually required to repair any discs with anything more than very light scratches.


For further help on disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the "More Info" & "FAQ" Sections for further details on game disc repairs and related matters.

If you tried some home remedies and they have not worked, try sending the disc off for repair. Contact the site above for advice on repair and shipping.


Hope this Helps!!!

Dec 06, 2010 | Nintendo Wii Console

2 Answers

Navigation not working get disk reading error message upon starting car and every few minutes afterward


Check for a scratched or dirty Navi DVD disc. Clean or have the scratches polish out at your local game store. Video game stores usually have a disc repair machine that polishes out scratches.
Note: In some cases the Navi unit can cause rotational scratches on the DVD. If this is the case than the Navi unit will have to be replaced.

Oct 05, 2010 | 2003 Honda Accord

2 Answers

Disc won't play


As the Wii uses discs that can be scratched, dirty, or otherwise damaged -- it's important to first check the disc.

Look for fingerprints or other smudge marks. If you have dirty marks on the disc, you can wash it off with regular dish soap and water. Not too much soap though. Make sure you dry it off with something very soft [like a microfiber cloth] before you put it back into your Wii.

Second -- scratches will stop a disc from playing... or the disc will play until it gets to the scrached section then give you an error. Check and make sure there are not too many -- or deep scraches.

If a scratched game won't play through but other games play just fine -- chances are the disc is bad. However, if nothing is playing through on your Wii, not even a new game, there is a problem with the Wii's DVD drive. There is a laser in the drive that reads discs -- and many other moving parts in there. The following website sells the Wii DVD drives. It's not too difficult to replace yourself:

http://store.richspsxparts.com/wiiredvddr.html

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Sep 06, 2010 | Nintendo Rock Band for Wii

2 Answers

Wont read game discs


Hi. Try Cleaning the lens using a q-tip and alcohol. Is there any error message appeared on the screen?

Sep 04, 2010 | Nintendo Wii Console

2 Answers

MY CONSOLE KEEPS SAYING CAN'T READ DISC


The most common reason for the games not reading discs is a bad drive. The following website sells the drives and does installs:

store.richspsxparts.com/wiiredvddr

This drive should fix any reading issues you are having with your games, or issues inserting your games or ejecting them (or lack thereof). This is the entire DVD drive assembly mechanism replacement for your game including a new laser. If your discs are not ejecting, or you cannot insert a disc -- or you can insert a disc but it will not load, this is what you need to get your game going again!

Take care.

Aug 20, 2010 | Nintendo Wii Console

2 Answers

Call of duty 4 modern warfare disc plays in single player mode, but system stops and says disc unreadable clean disc with cloth then restart the system. i did that still doesn't work


I had a game that was scratched and didn't work so I found the softest fingernail buffer thing my sister had. Take it and make sure it feels like the face of a id card, not ruff at all , make sure to hold it against the disc so the middle of the nail file(no-edges) is the only thing touching, buff the disc vertically until scratches are less visible, clean of any dust and it should work. Or you can pay for a disk tool or service. Do not use this on blue-ray discs it will erase media.

Jan 04, 2010 | Video Game Consoles & Games

1 Answer

Disk unreadable but clean disk not scratached


http://www.youtube.com/watch?v=iOmNtrStDgM
Turned on your Xbox 360 console one day and and when you try to play your game you got the message "This disc is unreadable" OR "Unplayable disc".....??
First determine whether it's a fault with the disc or not, by having a look on the disc itself & make sure it's not scratched and there are no flaws even on it, and try other game discs on your Xbox 360 console .
If your disc is scratched or have flaws try putting other discs in your Xbox 360 console just to make sure it's the disc not the actual console causing the error, If other disc are working fine, refer to the scratched discs page on our website to know what are the steps you have to follow to get it sorted out.
If the disc is not scratched and doesn't have any flaws on it, cleaning the disc and trying it once more may solve the issue, if that doesn't work try to check it by putting other discs in your Xbox 360 console, if they all work that would be definitely a fault with the disc itself and in a case like this you have the right to exchange it from the retailer you bought it from as it's not scratched.
In all cases if other game discs are giving you the same error message "This disc is unreadable" OR "Unplayable disc" you need then to contact Xbox 360 customer support to send your console to get repaired or exchanged.

Jan 03, 2010 | Microsoft Xbox Console

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