Sometimes the stroller does not automatically unfold easily if the seat is attached. If the seat is not attached, and the stroller is still not automatically unfolding properly, there is probably something wrong with the internal spring. have you had the stroller long? Quinny says that the spring will last "virtually forever", but we all know that there are always lemons. If you have not had the stroller for a very long time, contact quinny and ask for a replacement. They have been pretty good about getting them out to clients.
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The transport clip is a safety measure to ensure the chassis remains closed in transit - like when it's in your car boot, to make sure it doesn't unfold while you're driving. It is available as a spare part item, RRP 10GBP (full info can be found on our Note for Buzz spares)
The click noise you hear when you unfold the chassis is not related to the fold lock. This is a safety measure designed to warn you not to continue forcing the chassis open as the locks are not completely disengaged ready for the chassis to be unfolded. By forcing beyond this noise you may cause damage to the fold / unfold mechanism. If you hear the click, allow the chassis to fold again and try again. Ensure the button is fully depressed / the other side button is fully pulled forward before attempting to unfold again and you should not hear a click. If you do, it would be advised to book the chassis in for inspection & repair required.
If the Quinny Buzz automatic unfold is no longer working the chassis needs to be inspected / repaired by our engineers.
in the UK
and the product is under 2 years old, please contact your retailer with your
proof of purchase and they can arrange for it to be sent to our engineers for
inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have
proof of purchase please contact the customer care team on 01284 413 141
Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking
it in for chargeable inspection / repair work required.
outside the UK
please visit www.quinny.com and select the
country you're in, then use the "Contact Us" tab on the right side for your
enquiry to be sent through to the customer care team in your country.
Hi If you're in the UK a replacement transport clip for your Quinny Buzz can be ordered from your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) RRP is 7.50GBP and if ordered direct there is 3.99GBP additional p+p. If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to go through to the customer care team for your country who can help you source a transport lock.
It sounds as though you're not quite depressing the fold buttons fully when trying to collapse it, so you're pushing against the natural spring of the chassis which is making it difficult.
The Buzz is easiest to fold when you're standing in front of it. Either remove the seat unit, or make sure it is forward facing and in the upright position before you start. Swivel the front wheel straight and lock it into position. Standing in front of the Buzz, push the left side button in until you can't make it go any further, then roll the right button toward you as far as possible. It should only require a small amount of pressure to fold the unit, but remember, due to the style of the automatic unfold you are working against it to fold it up. If you hear any clicks, pops or creaks, don't force it as you'll break the fold knuckles.
If this still doesn't work, give the chassis a good, thorough clean to make sure no dirt or debris is causing the problem. Use a dry Teflon spray (found in the laundry aisle of most supermarkets) or normal furnature polish with a soft dry cloth and give the whole chassis a thorough cleaning. Then as you're folding it down, follow the black plastic down the central tube as it goes toward the front wheel unit to make sure its totally clean. This should make it smoother to fold.
Failing that, the product will need to be returned to the engineers for inspection - which country are you in?
The Quinny Buzz can only be folded/unfolded with the seat in the most upright position facing forward. If this is the case and it won't unfold, remove the seat first by pushing down the two grey release buttons either side of the frame. It may be the case that the gas strut (automatic close/opening mechanism) is seized and will need replacing. This can only be done by Dorel UK 01842 763 281 as it is a pressurised unit. Hope this helps
This sounds like you need a replacement gas cylinder. This is not something that you can do yourself and would need to be undertaken by a qualified person. You need to contact either your retailier or www.dorel.co.uk
Hi to unfold undo the clip if there is 1, some don't have them. lift the handle slightly then it should unfold it self.
To fold you need to apply the brake, stand in frnt then the 2 large grey buttons either side of seat, 1 pushes in 1 comes forward, do this & pull down towards your feet this will fold it up. Don't mistake the small grey buttons on side of seat they are to lay seat back/forwrsd etc; the large buttons are on the frame.
The base fits into the two adapters on the chassis, then once fitted you can chage seat position by pushing down the two buttons on either side of the seat unit you can move the seat up and down as you want. Also to unfold you simply push the button in the middle of the handlebar (the same button you use to adjust the height of the handlebar) you hold this button in and sort of give it a little shake and the chassis should unfold pretty much by itself and sort of 'pops up.'