Question about Brother IntelliFAX 4750 Plain Paper Laser Fax

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Continually getting paper jams. Not picking up the paper. probably needs cleaning and maintenace. Bought at staples a couple of years ago. Where can I get service. Model is Intellifax 4750

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Have you tried to clean the feed rollers yourself?
I would try cleaning the feed rollers before bringing it in for service.
You can slide the paper drawer completely out, and then look under the machine to find the feed rollers.
Usually they are Gray.
There is a chemical that you can buy at your local hardware store called "Goo Gone". This is a cleaning chemical that will clean the rollers and not dry out the rollers like alcohol would.
I hope this helps.
Good luck.
Mac =)
Feel free to ask more questions if you have any.

Posted on Mar 22, 2008

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Work Center Pro 575 always gets paper jams


If a document jam occurs during a transmission, the message "DOCUMENT JAM" is displayed. If this occurs, follow the procedure below. It is recommended that a duplicate from a copier, of the jammed document be used to reduce the chance of a jam when resending the document.
See Chapter 3, "Loading Documents" for document specifications and recommendations which may help avoid paper jams.
Note: The power can be left ON when clearing a paper jam.
Typical Causes of Document Jams
Recommended Procedure
The document is fed at an angle.
Adjust the Document Guides to the edges of the
document.
The document paper is too thin or too thick.
Make a duplicate using a copier and use the copy
as the sending document.
Document has tape or pieces of paper taped to it.
Remove the tape or make a duplicate using a copier and use the copy as the sending document.
The Control Panel Cover is not fully closed.
Close the Control Panel Cover fully.
The document is stapled. Remove the staple(s), or make a duplicate using a copier and use the copy as the sending document.
Basic Troubleshooting
1. Remove all documents from the Document Support.
2. Open the Control Panel Cover.
3. Remove the document jam. Remove any pieces of paper, paper clips, or staples that may have caused the jam.
4. Close the Control Panel Cover.
5. Verify the display has returned to the Standby Mode.

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1 Answer

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Check the paper, is it loaded correctly? Have you fanned the paper to break the production bond? Is the paper a good quality? Remove all of the paper and check inside for any foreign objects.(paper clips, staples) Reinstall paper. Mark the top sheet of paper with an x, press the copy button, does it even try to pull in the paper?
If yes, the pick up rollers are likely dirty, and need to be cleaned, remove the paper and clean the rollers with some isopropal alcohol, and a soft cloth. (available at a drug store) Retry
If it doesn't try at all, then turn machine off and unplug it for a few minutes,re connect, power up. Any change? if not machine has a feed problem that may require a Tech to look at.

Hope this is of some help.
Ed

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