This is usually the agitator dogs have worn out or broke. These are very inexpensive and easy to replace. There is a video at www.appliancehelponline.com/servicemanual.html this will walk you thru the proper inspecting and replacement of these parts. You can also enter your model # for diagrams and illustrations of your specific model. Not all models are available. All parts come with installation instructions.
Testimonial: "Very quick reply! Checked machine as per instruction and am ordering the part. Many Thanks, saved me a lot of money. Mark A."
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