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There are small plugs with screws behind them. Remove all of them. (Make little numbered tape to attach to each hole and a number to match with the screw for markers to keep them in the right place)
The casing must be separated with a firm pull. They are snapped together.
You may have a thread stuck in your bobbin area. Remove your bobbin, brush gently with a clean soft brush to remove dust and/or thread bits, then gently wiggle your hand wheel back and forth, and brush again. This should free up your machine.
This site is very confusing, so I'm not sure if this will get to you, but when you put the bobbin on to wind it with thread, you have to push the little post it sits on over to the right to wind it. When it's full, it stops turning and you have to push it back to the left to get your bobbin off. Hope this helps! Do you have a manual? I'm looking for help with making a button hole desperately!! :(
If you go to your local jo-ann's or hancock, they generally have a technition who comes in once a week our so to fix machines. A tune-up will generally run between $60-100, and thay should help your above mentioned problem, as well as keep everything else in tio-top shape. If there were, by slim chance, to be any additional costs associated with such a repair, the repair person will tell you ahead of time. Congrats on your new purchase!
Start by putting the thread from inside the bobbin out the little hole then put this bobbin on the bobbin threader spool on your machine, push it into gear, and press the foot until it stops or looks full. hope this helps.
Run the thread around the little silver knob on the top of the machine to the bobbin threader on the top right. Wrap the thread clockwise around the bobbin a few times and then pull the bobbin threader toward the silver bar. If you put your hand on the crank wheel, you will feel a place for your finger to set. Push there and the center of the crank wheel will sideways allowing you to thread the bobbin when you press the pedal. I'm sure my terminology doesn't make any sense.