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My microwave is not heating-- the control panel seems to work-- you punch in the buttons and it starts counting down the minutes, but nothing happens except for the clock to count down. The model # is JES1358WL 01. The serial # is TL 923197 U. I do not give my permission to use my email address for anything other than advice for this problem --thank you---mtopper

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Since the inside light and fan don't come on but the timer counts down, I would suspect first a door switch problem, or (less likely) a problem on the control panel.

If you or someone you know decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

There should also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Mar 30, 2008

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This is usually caused by either a bad door switch, a loose door switch mount (which are pretty simple problems to fix) or occasionally a problem on the control panel.

Actually, I would say the bottom door switch is bad.

The service manual is here. Also see our file on door switches here.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you only need a switch, you can order a universal type here for $5 postpaid.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases with a one-year guarantee.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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