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I got an e-mail notification 20/03/2008 advising that my Norton may not have installed properly on 2007-08-15 and may not have been activated properly Order #1837992433 There is a DOWNLOAD NOW and it says to click but nothin happens. Further down is says If you are unable to download and install automatically by clicking on the button above, please click here. Again nothing happens. Can you help me. Thanks Jack

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Hi jfhortonJack,
You need to contact NortonI got an e-mail notification - 1.gif. Please click the link below to support.
http://www.symantec.com/norton/support/index.jsp

This is not an unusual situation with Norton.
(I suggest to people never download a upgrade or download anything else but to get the real CD).
If your system would fail you'll still have the real CD.

Good Luck & have a Great Weekend!
Mike

Posted on Mar 21, 2008

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The following is a technical description of the event you have experienced:

When DNS data packets are sent to a port on your computer that is not open, this is called a portscan. While portscans from an unknown computer can be potentially harmful, a portscan from your ISP or its DNS is most likely harmless and can be ignored. If you know the IP address for your ISP, you can find out if the portscan is coming from your ISP, by clicking View recent activities in Norton Confidential and viewing the Activity Log.

In layman's terms this means that you have been protected by your Norton system and you do not need to take any further action.

So, all should be OK and nothing to worry about.

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No, even if you completed the purchase the antivirus is not active yet. You should have received, in the email used for the order, a link to the download, and a registration number.
Download the install program from the link and if required use the reg. number.
If you cannot find the email with the link check in spam mail, and in trash bin.
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I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
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2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

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Dear Sir,

Generally, if Norton is installed once & uninstalled. It won't allow you to install again. Simple solution is to get the Norton Complete Remover from Norton website available as a free program to tackle these type of situation.

After you run the complete uninstaller, you can once again install norton your system.

Check on Norton website or else write to me, I will give you the link to download from..

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