Hi jfhortonJack,
You need to contact Norton. Please click the link below to support.
http://www.symantec.com/norton/support/index.jsp
This is not an unusual situation with Norton.
(I suggest to people never download a upgrade or download anything else but to get the real CD).
If your system would fail you'll still have the real CD.
Good Luck & have a Great Weekend!
Mike
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