- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This sounds like a definite problem of the headphones themselves. What I would suggest for you to do is to get into contact with their customer support. They have 24-hour support available by calling 1-888-PLANTRONICS. I have actually had a similar experience with a pair of their headphones and I called them up. They were very kind and helpful and had a replacement set shipped out to me right away. Good luck!
It sounds like you need to prepare your phone to connect to the headset.
Remember that newer phones are like small computers, so they may
become corrupt over time and you may need to reset them every so often.
Simply turn your phone off and remove the battery for a few
seconds, then replace the battery and turn it back on. Make sure
there isn't any other bluetooth interference and then pair the two
devices following the instructions from the user guide in the link below
for the Plantronics Backbeat 903+.
Of course, you know that your phone has to support A2DP in order to get
stereo sound. If that aspect is okay, perform a system reset: While
plugging in the AC charger, hold the power/pair button. The headphones
will show a solid red or blue light when they have been successfully
reset. If it's still giving you problems, contact Plantronics at 800-544-4660 x5 x5538 for warranty service.
How to perform a system reset
Start with the headset
off (no light). Press and hold the on/off button and without letting
go plug in the AC charger (you will see steady light on the headset).
Let go of the on/off button as soon as you see the steady light. Unplug
the AC charger from the headset. Test the headset to see if the reset
If this does not resolve your issue you may have to replace the headset through Plantronics Service Center.
I would try the reset option listed in Plantronics user guide. Here are
the steps for the reset and I will include the link to the user guide
Instructions to Perform a system reset: While plugging in the AC
charger, hold the power/pair button. The headphones will show a solid
red or blue light when they have been successfully reset.
After looking through the phones, there many possibilities, wow quite a
few. It does not have any recommendations on headsets. The headset is
only as good as the the quality you are purchasing. If your phone drops
calls it won't be from the bluetooth device. Below is a link to the Explorer Series 300 User's Guide, which may help you.