Hi,
Could you again specify the problem. if i understand it correctly the laptop battery is not gettiing charged when the Ac adapter is plugged into the laptop. The secong part about the long battery life is not clear.
The battery may not get charged witht he AC adapter due to two reasons
1. A bad ac adapter
2. A bad battery
if the battery is more than 1 year old , it may have reached its end of life.
To confirm the same. Restart your computer and when you see the Dell logo before windows starts tap on the F2 key a couple of times.
You will enter system setup
Using the down arrow key go to the option battery info or battery health. check the status of the battery . Also check if the Ac adpater is listed there or not . If the battry reports an error it needs to be changed . If the Ac adapter is not detected then the Ac adapter needs to be changed.
Thanks for using Fixya
Proton
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