Hi,
The drain can get a build up in it over time or a foreign object can get in there and block the water flow.
To clear the drain:
- Turn off the refrigerator and unplug
- Locate the drain (it may be under all the ice) it is just below the cooling coils close the slots in the back panel. The drain hole is about the size of a dime.
- Use hot water and bath towels to unthaw the ice, DO NOT use a chisel and hammer as you can cause damage. A hair dryer may work too but be careful not to melt any of the plastic walls.
- Once the top ice is gone, use a turkey baster to flush down the drain hole until the water flows free.
- A small amount of spilled water on the floor is normal while doing this so have towels ready.
I have had this problems for years. Getting water in the frig tells me it is time to take the freezer apart and clean out the ice filled drain tray. The turkey baster is the only way to go. Hair drier take way to long.
the problem is getting worse like every month now. the heater works. The tube is clear. What is the problem?
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