Question about Pinnacle Dazzle Video Creator Platinum (230100037) Video Capture

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Problems with Pinnacle Studio Quickstart version 10

When I try to Install the software, I enter all the infomation, CD key etc. and then it says intializing installation, it thens starts a progress bar. however, after it only reaches 2% (approximetly) It stops loading and no matter how long I wait it never continues loading/dwnloading

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  • jtost Apr 04, 2008

    Hi,
    I'm having the same problem. When I try to install the Pinnacle Studio QuickStart version 10 the process bar stops and does nothing anymore.

    Anybody knows if I need some patch or driver?

    Thanks!!

  • gofixyaself Apr 13, 2008

    Same problem - installation freezes less than 5% in. Pinnacle does not support Studio v10 - they suggest purchasing v11.

  • Anonymous Jul 13, 2008

    the damn pinnale has let me down for many times.you know it is so boring to realize that you can not install a certain stupid softaware while you are only left with 6 seconds to 100% proper installation.you got to help me out as soon as possible.

    peace

  • itsarolf Jul 24, 2008

    i have the same problem, try to install studio ten and can't fully install. tried the pixie app to no avail. it says its preparing the installshield wizard for installation and please wait. no mater how long i wait it doesn't complete. its not really freezing up as it shows that its running in windows task manager. I am at a loss

  • Cedon Aug 16, 2008

    I have the exact same problem, but with Studio version 12. I tried with the fix for studio 10, but it didn't work. Please, anyone help..

  • Anonymous Aug 30, 2008

    I have the same problem, I spent a ton on the set up too, hopefully the fix will work.

  • mark_gardner Apr 25, 2009

    Same Problem. Pinnacle Studio Quickstart version 10 stops installing at 2%. I also have a problem with the Dazzle Instant DVD Recorder 100 version 2.0. It gets stuck in the Creating Menu stage and you have to shut down your computer to even be able to stop the DVD from spinning. You then have to throw the disk away. I have used this program for 3 months now and I have this happen about every 4th disk. The tech support says check the VHS box. That has helped sometimes.

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I found a download patch on the knowledge network at pinnaclesys.com website. They don't advertise the fix, but I searched for "installation failure studio 10" and found an entry for downloading pixie5updater. Apparently there is a problem with some dual-core machines with IE7.

Posted on Apr 18, 2008

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Hello i am using it and it works fine. i have the dazzle platnum and when i go on capture souce and press on changing the thing to dazzle 170 and when i press ok it shuts down my computer can someone help me plz coz i am almost there and can you plz email me my email adress is ting_tong@hotmail.co.uk thanks

Posted on May 31, 2008

The fix is availailable here.

Posted on May 10, 2008

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I loaded it the other day and all went smooth and works well. Have you made sure that your system has enough power to run this program. I have found in the past with my smaller computers that this has been the problem when trying to load programs and they stop. Just a thought.

Tom

Posted on Apr 17, 2008

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From Pinnacle's customer service: http://pinnacle.custhelp.com/cgi-bin/pinnacle.cfg/php/enduser/std_adp.php?p_faqid=17013

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If you are getting any type of error message or warning message (except a fatal crash message), then , click here to see the FAQ titled "Studio Launch error/warning messages" to resolve these issues. For a fatal crash or any type of lockup/freezing while launching, continue with this FAQ, below.
If Studio was launching for some period of time and then it stopped launching, it is best to try to determine what changes have been made to the computer recently and undo the changes to see if it has an affect on the problem. Here's a short list of what could affect Studio's ability to launch:
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We recommend using Windows XP System Restore. You can obtain more information on how System Restore works from the Microsoft web site at:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx
Troubleshooting steps for Studio hangs or crashing while launching (starting)
1. RESTART THE COMPUTER. Try restarting the computer
2. WAIT A FEW MINUTES: If Studio still won't launch, wait a few minutes to let it finish launching. We have noticed on some computers that it may take a little while for Studio to completely launch. Studio 10 users click here to see the FAQ on this.
3. LATEST VERSION OF STUDIO. There was a launch problems in previous versions of Studio 10 that are now fixed in the latest version. When troubleshooting any problem, it is always best to be on the latest version of the software.
If you have Studio version 12, download the latest version here.

If you have Studio version 11, download the latest version here.

If you have Studio version 10, download the latest version here .

Note: Studio 11 patches will only patch a previous install of Studio 11. Studio 10 patches will only patch a previous install of Studio 10. Etc.

If you have an older version of Studio (Studio 9 or 10, etc), it is advised for you to update to the current Studio software. The current version is Studio 12. Click Here to go to the Studio 12 Upgrade page.

How to download and install a patch:
  • When downloading the patch make a note of where it is being saved to. We recommend saving the patch to the desktop.
  • Before installing the patch, make sure that you do not have any other programs running. Studio must not be running.
  • Once it is fully downloaded, double-click on the patch to begin the installation.
  • Follow any on-screen prompts to complete the installation. Reboot the computer after applying the patch.

4. SAFE MODE: Try launching Studio in Safe mode. In Safe mode, many device drivers and applications do not load. If Studio will launch in safe mode, then the issue is most likely a configuration problem with your computer. NOTE: We do not recommend using Studio in Safe Mode. This step is for testing purposes only. To start in Safe mode:
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If you need help starting in Safe mode, you can click here to get information on Microsoft's web site
If Studio won't launch in Safe mode, then Studio many not be installed properly or the install may be corrupt. We recommend uninstalling and reinstalling Studio.

Click here to see the FAQ on how to uninstall, then reinstall Studio 10.

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hi alldown2me

Did u install the software including the patch properly?
what kind of connection did u use? (RCA,ANALOG,Fire WIRE, etc)

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