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Problem installing canon mp610 on my hp dv6113tx laptop running windows xp

I am not able to get a canon mp610 to install on my hp dv6113tx laptop running windows xp why? Have tried to load drivers from the disk, downloading from site, have diabled firewall and virus software. I think its a virtual USB printing problem but I don't know how to fix that. Check this Canon site said to try on my desktop (running xp) it worked so they don't want to help anymore, hp help said it is out of warranty (by 2 months) but I have extended warranty with an external provider so they have ditched me. Anyone know of a conflict between these items?

Any ideas would be greatfully received.

Cheers

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  • dazzag Mar 21, 2008

    Yep I have tried all three USB ports same error comes up. I have followed the install instructions as per the autoload CD and also the troubleshoot suggestions from Canon re driver load without using the CD. I can also print from other printers using this computer using the same usb ports.

  • maw41 Apr 30, 2009

    I have exactly the same problem. Printer works fine with Desktop, but refuses to communicate with Laptop. All settings on each machine are identical. Anyone know of a solution?

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If it worked on your desktop, it means that the printer is not faulty. could be issues on your laptop. have you tried plugging it into a different USB port on your laptop? try all the ports, one of them should work. if not, then there may be something wrong with the way you are installing the printer driver to your laptop. double check if you're doing everything correctly by following on-screen instructions carefully

Posted on Mar 21, 2008

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