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You may have a defected game, you can take it back to the store that you bought it from and ask for a new one after telling them the problem. if they wont take it back you can contact Nintendo, tell them your problem and send the game to them, they will either try to fix it or give you a new game
Where did you buy this game? Is it from a reliable source? There's been known fake DS games that don't work. And usually the case is the game shows a message "can not access saved data. please turn of power and re-insert game". This is actually my first time with a case where it can't erase the data. Try contacting the previous owner.
heres is a walkthrough
and here are some cheats> Play as Luigi in single player mode
At the "select a file" screen, keep pressed L and R buttons and choose one of your saved game files with the A button. Now you'll play in the game as Luigi instead of Mario!
Secret Challenge Mode
While paused on the map, press L R L R X X Y Y to enter the secret
Challenge mode. You will now be unable to go back to an area that has
scrolled off the screen while playing a level. This cheat only works
after you finish the game.
Well maybe when you turn it on, it might be on manual mode. To switch it to auto mode, Press options then press the wrench and then find auto or manual mode and then, switch it to auto mode. Save the options and then it should play the game. If it doesn't work, blow into the DS game and then the DS game slot.